JLL, a global leader in real estate and workplace management, has announced a new job opening for the position of Help Desk Executive in Hyderabad, India. This is an excellent opportunity for graduates and experienced professionals seeking a rewarding customer support and facility management career.
Job Overview
Name of the Company: JLL (Jones Lang LaSalle)
Position: Help Desk Executive
Job Location: Hyderabad
Job Type: Full-Time
Requisition ID: REQ464941
Salary: As per company norms
Industry: Real Estate & Workplace Management
Category: Customer Support / Facilities Operations
Work Type: Onsite (Full-Time)
About the Role
As a Help Desk Executive at JLL, you will represent the company at the client site, ensuring exceptional customer experience. You’ll handle guest interactions, address tenant concerns, and coordinate with internal departments to maintain service excellence.
Roles and Responsibilities
- Coordinate with departments to ensure quick resolution of service requests and complaints.
- Maintain strong client relations through timely communication and feedback collection.
- Conduct regular premises checks and report observations for improvement.
- Manage customer feedback surveys and share reports with management.
- Respond to emergency situations and follow JLL’s standard procedures.
- Handle lost and found, event support, guest handling, and administrative tasks.
- Manage documentation, complaint trackers, dashboards, and shift handovers.
- Participate in JLL training programs and maintain operational standards.
Required Skills & Qualifications
- Education: Graduate / Post Graduate (Hospitality or related field preferred) with min 1-2 years of work experience OR 2-3 years of experience in Client/customer service facing roles.
Essential Skills:
- Excellent communication in English and Hindi
- Proficiency in MS Office (Excel, Word, PowerPoint)
- Strong problem-solving and multitasking ability
Desirable:
- Willingness to work in flexible shifts, weekends, or holidays
- Prior exposure to facility management or real estate operations
How to Apply
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Frequently Asked Questions (FAQs)
Q1. What is the role of a Help Desk Executive at JLL?
A Help Desk Executive handles client and tenant communication, manages service requests, ensures customer satisfaction, and coordinates with facility teams.
Q2. Is this a full-time onsite role in Hyderabad?
Yes. The Help Desk Executive position is a full-time, onsite role based at JLL’s client locations in Hyderabad.
Q3. Are freshers eligible to apply for JLL Help Desk Executive 2025?
Yes. Graduates with strong communication and customer service skills can apply even without prior experience.
Q4. What are the required qualifications for JLL recruitment 2025?
Candidates must hold a graduate degree. A background in hospitality or client servicing is preferred.
Q5. What is the expected salary for this role?
JLL offers a salary package as per company norms and industry standards, depending on experience and skills.
Disclaimer:
The information provided here is for educational and informational purposes only for students, freshers, and experienced candidates. All job details are sourced from the official JLL careers website and verified sources. Latest MNC Jobs does not charge any fees or guarantee placements. Applicants should follow JLL’s official recruitment process and avoid third-party payment requests.
