Technical Support Specialist Job Openings in Bangalore 2025!!!
HackerRank announced job vacancy for the post of Technical Support Specialist. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | HackerRank |
| Required Qualifications | Graduate / Post Graduate |
| Skills | JavaScript, Python, Java, etc |
| Category | Technical Support |
| Work Type | Hybrid |
As a Technical Support Specialist, you will be the first point of contact for their users, providing empathetic, timely, and technically sound solutions via email, chat, and phone while applying structured reasoning that benefits from technical issue pattern analytics. You’ll work across all segments – customers, candidates, and community members, ensuring they get maximum value from the HackerRank platform with improved clarity supported through user interaction data insights.
Job Details
Θ Positions: Technical Support Specialist
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 7422135
Roles and Responsibilities:
- Engage with customers via phone, email, and chat to ensure effective utilization of HackerRank products by providing clear guidance, resolving issues promptly, and maintaining a high standard of customer satisfaction through effective communication using Pylon.
- Demonstrate expertise in HackerRank’s products across customers, candidates, and community users, serving as a subject matter expert.
- Enable customers by guiding them on the effective use of platform features.
- Step in to provide quick, on-the-spot demos when needed to showcase how features work.
- Serve as the first line of triage and response for the inbound ticket queue, consistently managing workflows supported by data-informed troubleshooting methods.
- Stay updated on new releases and share insights to improve usability and the overall customer experience.
- Perform in-depth troubleshooting while assessing the customer’s technical skill level and communicating accordingly, integrating refined understanding through support performance analytics.
Required Skills & Qualifications:
- A Support Specialist with 2+ years of experience providing technical support for Saas platforms/enterprise customers
- Proficiency in at least one programming language (e.g., JavaScript, Python, Java, etc.), and basic knowledge of SQL and APIs.
- Ability to manage high ticket volumes while maintaining quality, empathy, and ownership of each case.
- Willingness and flexibility to work nights, weekends, and holidays as part of a global coverage model.
- Familiarity with ticketing tools such as Pylon or Linear (a plus).
- Exposure to integrations, ATS platforms, or recruiting technologies
Even better if you
- Have a background in HR tech, developer tools, or assessment platforms.
- Experience using VS Code or other IDEs.
- Experience with cloud technology (AWS or GCP), Project management experience, or certification.
You will thrive in this role if
- You are a self-starter who collaborates smoothly with teams across different time zones.
- You take full ownership of issues from start to finish, approaching every challenge with a curious and solution-oriented mindset.
- You enjoy learning new tools, products, and concepts quickly and are naturally curious.
- You have worked with AI Support agents or automations in your previous experience.
- You communicate clearly and professionally in writing and on calls, while staying empathetic, customer-focused, and comfortable handling tough conversations.
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
