GroundTruth Work from Home Jobs; Hiring Associate – Apply Now

Remote Customer Success Associate Job Openings 2025!!!

GroundTruth announced job vacancy for the post of Customer Success Associate.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

As a Customer Success Associate, you’ll be a key player in supporting customers in their early journey on the GroundTruth platform. You’ll assist with onboarding, respond to platform questions, help troubleshoot campaign issues, and support campaign success through data analysis and optimizations. This is a highly cross-functional role where you’ll develop deep expertise in the GroundTruth product suite and gain exposure to customer management workflows, setting the stage for future growth.

Θ Positions: Customer Success Associate

Θ Job Location: Remote (WFH)

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 881347BAB4

Roles and Responsibilities:

• Support onboarding of new self-serve clients by guiding them through setup best practices, templates, and initial training
• Serve as a frontline contact via Zendesk, email, and chat to answer platform-related questions and troubleshoot issues
• Be an expert on all Groundtruth suite of applications
• Advise clients on effective campaign strategies within the Groundtruth platform
• Troubleshoot basic platform issues related to campaign setup, tracking, creative, and reporting.
• Wrap up reports, compile insights, and send performance summaries to clients post-campaign.
• Identify and escalate growth opportunities or client concerns
• Assist with knowledge base updates and customer education content.
• Monitor daily campaign performance and surface delivery issues or pacing anomalies.
• Participate in cross-functional syncs to surface common support pain points to Product or Ops teams.

Required Skills & Qualifications:

• Bachelor’s degree in Advertising, Marketing, Communications, or relevant field
• 1–3 years of experience in customer enablement, onboarding, customer success, or product marketing roles
• Strong understanding of SaaS, ad platforms, and self-serve product onboarding
• Excellent presentation and communication skills, both verbal and written
• Experience using Zendesk, Salesforce, or similar ticketing/CRM systems preferred
• Demonstrated ability to influence cross-functional teams and build scalable onboarding programs
• Passion for user education and a mindset rooted in product-led growth principles
• Bonus if you’ve worked with self-serve ad platforms like Google Ads, Meta Ads, Groundtruth, or similar tools

Benefits:

• Parental leave- Maternity and Paternity
• Flexible Time Offs (Earned Leaves, Sick Leaves, Birthday leave, Bereavement leave & Company Holidays)
• In Office Daily Catered Breakfast, Lunch, Snacks and Beverages
• Health cover for any hospitalization. Covers both nuclear family and parents
• Tele-med for free doctor consultation, discounts on health checkups and medicines
• Wellness/Gym Reimbursement
• Pet Expense Reimbursement
• Childcare Expenses and reimbursements
• Employee referral program
• Education reimbursement program
• Skill development program
• Cell phone reimbursement (Mobile Subsidy program).
• Internet reimbursement/Postpaid cell phone bill/or both.
• Birthday treat reimbursement
• Employee Provident Fund Scheme offering different tax saving options such as Voluntary Provident Fund and employee and employer contribution up to 12% Basic
• Creche reimbursement
• Co-working space reimbursement
• National Pension System employer match
• Meal card for tax benefit
• Special benefits on salary account

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.