Process Associate – Customer Service Job Openings in Ahmedabad 2025!!!
Genpact announced job vacancy for the post of Process Associate – Customer Service.The place of posting will be at Ahmedabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Chat / Email / Voice |
| Category | Operations |
| Work Type | Onsite |
Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Their 125,000+ people across 30+ countries are driven by their innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by their purpose – the relentless pursuit of a world that works better for people – they serve and transform leading enterprises, including the Fortune Global 500, with their deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. They are inviting applications for the role of Process Associate/Developer, Customer Service. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Θ Positions: Process Associate – Customer Service
Θ Job Location: Ahmedabad
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: HIG020953
Roles and Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Required Skills & Qualifications:
- Graduate (Any Discipline)
- Freshers are eligible
Preferred qualifications:
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
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