Process Associate – Customer Service Job Openings in Hyderabad & Gurgaon 2025!!!
Genpact announced job vacancy for the post of Process Associate – Customer Service.The place of posting will be at Hyderabad & Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Probing skills and analyzing / understanding skills |
| Category | Operations |
| Work Type | Onsite |
Genpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through their deep business knowledge, operational excellence, and cutting-edge solutions – they help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, their teams implement data, technology, and AI to create tomorrow, today. They are inviting applications for the role of Process Associate/Developer, Customer Service. In this role, you will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.
Θ Positions: Process Associate – Customer Service
Θ Job Location: Hyderabad & Gurgaon
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: HIG023634 & HIG023635
Roles and Responsibilities:
- Respond to customer queries and customers concern
- Provide support for data collection to enable Recovery of the account for end user.
- Maintain a deep understanding of client process and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service to our customers
- You should be responsible to exhibit capacity for critical thinking and analysis.
- Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment
Required Skills & Qualifications:
- Graduate (Any Discipline)
- Freshers are eligible
Preferred qualifications
- Previous experience in a customer service role chat/email/voice
- Effective probing skills and analyzing / understanding skills
- Analytical skills with customer centric approach
- Excellent proficiency with written English and with neutral English accent
- You should be able to work on a flexible schedule (including weekend shift)
Apply Link – Hyderabad & Gurgaon
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
