Firstsource is purpose-led and people-first. They create value for their global clients by elevating their customers’ experience at every interaction, be it a call, click, tap, message, or chat. Delivering a great experience to clients starts on the inside – by connecting every Firstsourcer to the role’s purpose. They upskill their people in new-age technologies and focus on supporting their physical, financial, and mental well-being. The result? Everyone aligned to their ‘Digital First, Digital Now’ strategy, their north star, where they pair technology and human touch. Their work focuses on simplifying complex business processes to help their global clients be more efficient, save money and execute brilliantly.
1. Positions: International Voice Process – Customer Service
Θ Job Location: Bengaluru
Θ Requisition ID: 181124017633
Job description:
- Currently they are hiring for UK/Rotational BPO-International Voice Process
- Fresher and experience
- Customer care – voice process
- Salary – 2.5 to 3 LPA unlimited incentive
- Industry Type: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Customer Success, Service & Operations – Other
- Education UG: Graduation Not Required
| Walk-In Details | |
| Date & Time | Scheduled Interview |
| Venue | HR will Update |
| Contact Info | call- Kiran – 9611652646 or kiran.kumar10@firstsource.com |
| Official Announcement Link | Click Here |
2. Positions: Customer Support Associate (CSA)
Θ Job Location: Chennai
Θ Requisition ID: 130525007112
Job Description:
They are looking for enthusiastic candidates with excellent communication to join their team as Customer Support Associates in the International Non-Voice Process for Healthcare.
Key Skills:
- Strong Communication Skills
- Good Listening Skills
- Good Typing Skills
Minimum Eligibility:
- Any UG Graduates from 2018 to 2024 can apply (No arrears)
- Note: Post Graduate, B.E/B.Tech/PG candidates are not eligible
| Walk-In Details | |
| Date & Time | 14th May – 23 May , 11.00 AM – 1.30 PM |
| Venue | 5th floor ETA Techno Park, Block 4, 33 OMR Navallur, Chennai, Tamil Nadu 603103. Landmark near Vivira Mall |
| Contact Info | Priyanka N ( 9884022260 ) |
| Official Announcement Link | Click Here |
3. Positions: Customer Support Associate
Θ Job Location: Bengaluru
Θ Requisition ID: 070425013348
Roles and Responsibilities:
- Handle inbound and outbound calls for customer service.
- Assist customers with payment queries, account issues, broadband issues and support resolutions.
- Maintain high standards of customer service by providing prompt, efficient, and accurate assistance.
- Salary: 2.5 LPA to 3.5 LPA (with cab facility)
Qualifications:
- Prior experience in the customer service is preferred but not required.
- Freshers or candidates with relevant experience are encouraged to apply.
- Excellent communication skills and a customer-first approach.
- Ability to work under pressure and meet deadlines.
Perks and Benefits:
- Cab facility provided for shift timings.
- Opportunity to grow within the Customer Success, Service, and Operations department.
- Incentives Depends on your performance.
| Walk-In Details | |
| Date & Time | 13th May – 16th May , 11.30 AM – 2.00 PM |
| Venue | Dragonfly, 3rd Floor, Brigade Tech Gardens, Kundalahalli, Brookefields Green Avenue, Kundalahalli, ITPL Main Rd, Phase 2, Brookefield ,Bengaluru, Karnataka 560037 |
| Contact Info | KIRAN ( 9611652646 ) |
| Official Announcement Link | Click Here |
4. Positions: Technical Support Executive
Θ Job Location: Bengaluru
Θ Requisition ID: 060124005251
Job Summary:
As a Technical Support Executive, your primary responsibility is to provide excellent customer support and technical assistance to clients or end-users facing issues with products or services. You will be the first point of contact for customers seeking help, and your role is crucial in ensuring customer satisfaction and resolving technical issues efficiently. The position involves a combination of technical expertise, communication skills, and problem-solving abilities.
Key Responsibilities:
- Customer Assistance:
- Respond promptly to customer inquiries through various channels (phone, email, chat, or ticketing system).
- Provide accurate and timely solutions to customer problems or concerns.
- Guide customers through troubleshooting processes to identify and resolve technical issues.
- Technical Expertise:
- Possess in-depth knowledge of the company’s products, services, and technical specifications.
- Stay updated on the latest product features, updates, and industry trends.
- Troubleshoot hardware and software issues, escalating complex problems to higher-level support teams when necessary.
- Problem Resolution:
- Diagnose and resolve technical issues by following established procedures and utilizing available resources.
- Document customer interactions, issues, and solutions for future reference.
- Collaborate with other departments to ensure seamless issue resolution and customer satisfaction.
- Communication:
- Communicate technical information to non-technical users in a clear and understandable manner.
- Provide status updates to customers regarding the progress of their support requests.
- Effectively manage and set customer expectations regarding issue resolution timelines.
- Customer Relationship Management:
- Build and maintain positive relationships with customers by demonstrating empathy and professionalism.
- Proactively follow up with customers to ensure the successful resolution of issues and satisfaction with the support provided.
- Continuous Improvement:
- Provide feedback to the product development and quality assurance teams based on customer experiences and reported issues.
- Contribute to the development and improvement of support processes and documentation.
- Team Collaboration:
- Collaborate with other technical support executives and teams to share knowledge and enhance overall team efficiency.
- Participate in training sessions to stay current on new products and technologies.
Qualifications:
- Bachelors degree in a relevant field (Information Technology, Computer Science, etc.) or equivalent work experience.
- Previous experience in a technical support role is preferred.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team environment.
- Familiarity with helpdesk or ticketing systems.
- Patience and customer-focused attitude.
| Walk-In Details | |
| Date & Time | 13th May – 16th May , 11.30 AM – 2.00 PM |
| Venue | Brigade Tech Garden, Kundalahalli, brookefields. Dragon Fly building, 3 rd floor BUS STOP :- ACES LAYOUT. Bangalore – 560037 |
| Contact Info | Kiran ( 9611652646 ) |
| Official Announcement Link | Click Here |
5. Positions: Customer Support Associate
Θ Job Location: Chennai
Θ Requisition ID: 300425023201
Job Description:
They are looking for enthusiastic freshers to Join their team. As a Customer Support Associate, you will interact with customers, resolve queries, and ensure a seamless customer experience. This is a great oppurtunity to build your career in a dynamic and supportive environment.
Key Skills:
- Good Communication Skills.
- Listening & Comprehension.
- Good typing Skills is must.
Qualification:
- Only Arts & Science UG Graduates from 2019 to 2024 can apply (No arrears)
- PG Graduates & BE/B.Tech Graduates are not eligible.
| Walk-In Details | |
| Date & Time | 14th May – 18th May , 10.30 AM – 1.00 PM |
| Venue | 5th floor, 4th block, Bayline Infocity, OMR Rajiv Gandhi Salai, Navallur, near to AGS Bus Stop, Chennai, Tamil Nadu 603103. |
| Contact Info | Aiswarya M ( 8072289336 ) |
| Official Announcement Link | Click Here |
6. Positions: Customer Support Executive
Θ Job Location: Mumbai (All Areas)
Θ Requisition ID: 130525008537
Job Description:
- Attractive salary package (up to 4 Lakh CTC)
- Opportunity to work with a leading US process
- Excellent career growth and development opportunities
- Gain exposure to international processes
| Walk-In Details | |
| Date & Time | 14th May – 19th May , 11.00 AM – 4.00 PM |
| Venue | 2nd Floor, Paradigm B, Mindspace, Malad west, Mumbai |
| Contact Info | Raveena Yadav ( 9082703215 ) |
| Official Announcement Link | Click Here |
7. Positions: Chat Process Associate
Θ Job Location: Mumbai (All Areas)
Θ Requisition ID: 080525023403
Job Description:
- Education Qualification: Graduate fresher and HSC with experienced can apply (Commerce & Arts can Apply).
- SKILLS REQUIRED: Excellent verbal and Written communication skills. Basic Computer Knowledge.
- SHIFTS: 5 Days Working & 2 Rotational Week Off
- Transport boundary: Western line- Church gate to Virar.
- Central line- CST to Thane [MAIN CITY].
- Harbour line- CST to Vashi.
- Industry Type: BPO / Call Centre Department: Customer Success, Service & Operations.
- Employment Type: Full Time, Permanent.
- Role Category: chat process.
- Education: UG With Experience or Graduate Fresher. Documents Required-
- Educational documents (all originals).
- Experience documents (Offer letter, Relieving letter, last 3 months payslip/bank statement).
- Aadhar card, PAN card.
| Walk-In Details | |
| Date & Time | Scheduled Interview |
| Venue | 2nd FLOOR, PARADIGM B, MINDSPACE, MALAD WEST, Mumbai Suburban, Maharashtra, 400064, MUMBAI, Maharashtra, India. |
| Contact Info | HR Prajakta -9359339216 |
| Official Announcement Link | Click Here |
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