Process Specialist – Client Services Job Openings in Gurgaon 2025!!!
Fidelity International announced job vacancy for the post of Process Specialist – Client Services. The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Fidelity International |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Accuracy and attention to detail essential |
| Category | Client Services |
| Work Type | Onsite |
| Closing Date | 27.December.2025 |
The Technical Team are responsible for monitoring the performance of technology systems which support Client Services. To do this you will need a very good knowledge of Fidelity’s websites and systems to understand and support Client Services when things are not working as expected as part of process specialist client services jobs. By becoming a subject matter expert (SME) you will be responsible for identifying the type and severity of an impact for their customers and their teams and follow up by working closely with Technology on the resolution. You will also be expected to identify gaps in knowledge and support and be able to provide the training to upskill the team in financial services client support roles.
Job Details
Θ Positions: Process Specialist – Client Services
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: J60945
Roles and Responsibilities:
- Act as a point of contact for any systems/ website related issues, ensuring they are understood and communicated across Client Services
- Investigating web journey issues faced by clients, ensuring local fixes are performed, liaising with operations teams if required as part of investigation and raising appropriate issues only with technology support teams
- Identifying issues impacting multiple customers and escalating to ensure correct severity is assigned
- Become an SME for all Fidelity websites and systems and be able to answer questions on complex issues faced by our customers
- Liaise with Technology team to progress and work towards resolving issues reported by customers and to reduce the number of outstanding issues, to improve the customer experience within client services operations support
- Extend support to Customer Relations and Phones teams by actively managing the Technical Hotline and mailbox
- Ensure the Tech support page is updated with the major themes and high impacting issues regularly
- Identify issues for prioritisation to Technology and India Proximity team and collaborate with teams to ensure progress
- Regularly review pending to identify issues which are unlikely to be progressed or explore a suitable workaround to resolve the issues with the aim to provide better client service and quicker turnaround time
- Ensure to deliver excellent client experience by focussing on accurate and timely resolution
- Writing to clients via secure messages on issue resolution, making sure that clients queries are answered in easy/effective manner
- Identifying underlying risks to understand the overall impact, reaching out to the team manager to raise risks within the timeframe
Required Skills & Qualifications:
- Excellent verbal and written communication skills with the ability to convey information clearly, concisely and accurately
- Dynamic, positive and can do attitude with the ability to work well within a team
- Self-starter, demonstrating a good use of initiative
- Excel skills to produce & analyse reports, including an understanding of reading data
- Knowledge of Client Services Systems, including the Fidelity websites and mobile applications is an added advantage
- Accuracy and attention to detail essential
- Ability to build strong relationships at all levels of the organisation
- Ability to work under pressure and to tight deadlines
- Ability to take ownership of individual issues and projects, and ensure they are resolved to the best of your ability
- Willingness to learn new systems & skills under self-study is essential for process specialist client operations
How to Apply
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Disclaimer:
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