Remote Support Center Analyst I Job Openings 2025!!!
eSentire announced job vacancy for the post of Support Center Analyst I.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | eSentire |
| Required Qualifications | Graduate |
| Skills | LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring, etc.., |
| Category | Support |
| Work Type | Remote |
You are a proactive self-starter who is comfortable interacting with stakeholders at various levels of the organization both internal and external and can take ownership of ensuring all work is completed thoroughly and accurately. You excel at communicating complex technical language and concepts with end customers of all levels. The successful candidate will demonstrate experience with networking concepts, Linux operating systems, command line operations and application support.
Θ Positions: Support Center Analyst I
Θ Job Location: Remote (WFH)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 674
Roles and Responsibilities:
- Support a range of eSentire MDR offerings including but not limited to Endpoint and Network products/services
- Support and troubleshooting client inquiries/issues while:
- Identifying the underlying problem by analyzing the information/data related to the symptoms
- Documenting all troubleshooting steps and related results within our case and knowledge management systems
- Escalate issues that require Tier-2 support to the appropriate teams as necessary
- Field inquiries from a variety of internal teams
- Utilize and maintain knowledge and process articles
- Other duties and/or projects may be assigned as necessary.
Required Skills & Qualifications:
- Enterprise application support including endpoint technologies
- Networking; LAN, WAN, TCP/IP, Routers, Switches, Firewalls, SD-WAN, Traffic Mirroring
- Linux command line operations
- Working directly with clients in a technical capacity utilizing stellar verbal and written customer-focused communication skills.
- Analysis and problem-solving skills with a focus on root cause analysis
- Demonstrated attention to detail and a continuous improvement mindset
- Ability to work in a fast-paced environment and manage multiple priorities
Nice To Have:
Exposure to and experience with the following:
- Endpoint security solutions (ex: Microsoft Defender, CrowdStrike, Carbon Black, and/or SentinelOne)
- Enterprise software distribution tools such as SCCM, Endpoint Manager, Intune, GPO & others
- Computer software and hardware, including desktop computers, servers, laptops, network devices, and peripherals.
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