Service Desk Engineer Job Openings in Bangalore 2025!!!
Ericsson announced job vacancy for the post of Service Desk Engineer.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Ericsson |
| Required Qualifications | Graduate |
| Skills | Service networks / GSM Network / WCDMA network / service applications |
| Category | Telecom |
| Work Type | Onsite |
At Ericsson, they are currently seeking a proactive and dedicated Service Desk Engineer to join their dynamic team. In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
Θ Positions: Service Desk Engineer
Θ Job Location: Bangalore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 771986
Roles and Responsibilities:
- Service Alarm Monitoring
- Alarm Management for the assigned Network Services
- Ticket Management
- Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
- Work Order Handling
- Regular follow up on the events with relevant departments working on it as per the MSTOP process
- Ticket creation for Proactive Generator deployment
- Call handling for SWC Queries.
- SAR (Site access request) creation for OLO, power activities
- Validation and approval of SAR’s applied by SWC’s
- Handling functional Mailboxes
- Key authorization for SAR activities based on SWC request
- Attending the calls within SLA’s for supporting SWC’s
- Locking/Unlocking Nodes for planned activities
- Work towards KPI & Balanced Scorecard parameters
- Work towards the IPM parameters assigned by the Shift Manager
- To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
- Adherence to the organizational guidelines & departmental processes & procedures
Required Skills & Qualifications:
- Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
- Industry experience: Telecom
- Years of experience: 0-2 years
- Certifications: Any Certification related to Telecom shall be an added advantage
- Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
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