Associate – Customer Service Job Openings in Hyderabad 2025!!!
Entain announced a job vacancy for the post of Associate – Customer Service. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply for this customer service associate job in Hyderabad. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Entain |
| Required Qualifications | Graduate |
| Skills | Fluent in English |
| Category | Customer Service |
| Work Type | Onsite |
As a Customer Support Associate, you will be responsible for delivering award-winning service standards across all contact channels through voice and non-voice communication as part of an onsite customer support associate role, while maintaining service levels and operational efficiency. Reporting to the Manager Customer Support, you will be part of the Customer Support Hydra IND team that improves and optimizes customer value by maximizing customer conversion and retention opportunities using company marketing initiatives and the ‘Sales through Service’ mindset.
Job Details
Θ Positions: Associate – Customer Service
Θ Job Location: Hyderabad
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 744000101140515
Roles and Responsibilities:
- Be able to respond across all products, while becoming an expert in at least one area relevant to customer support executive jobs
- Ensure familiarity with all marketing initiatives and maintain up-to-date customer support functions and processes
- Maintain open and transparent communication within the team
- Proactively escalate any issues that could impact the customer experience
- Provide first-time resolution to customer contacts, considering the commercial value of each interaction
- Escalate complex customer enquiries to the Senior Customer Advisor and communicate investigation outcomes to customers
- Maintain a Quality & Assurance score that meets or exceeds department KPIs for each period outlined in the annual objectives
Required Skills & Qualifications:
- Bachelor’s Degree in any field
- Contact Centre and Customer Service experience is an advantage
- Fluent in English, both written and spoken to an excellent standard, required for customer service executive roles
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
