OTC Associate Job Openings in Chennai 2025!!!
Elsevier has announced job openings for the position of OTC Associate (Customer Service – Order to Cash). This is a great opportunity for candidates looking for order to cash associate jobs in Chennai and building a career in finance and customer service operations. Both freshers and experienced graduates, engineers, or postgraduates are eligible to apply.
Company Overview
| Name of the Company | Elsevier |
| Required Qualifications | Graduate |
| Skills | Be a great problem solver, resolving problems using existing solutions |
| Category | Customer Service Order to Cash |
| Work Type | Onsite |
| Closing Date | 27.September.2025 |
Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. A career at Elsevier offers opportunities to learn, grow, and make an impact in a dynamic work environment that values innovation, collaboration, and customer excellence.
Job Description – OTC Associate
As an OTC Associate at Elsevier, you will be responsible for managing order-to-cash operations, processing customer orders, handling reporting tasks, and ensuring excellent customer experience. This role is ideal for candidates aiming to grow in financial operations and order management careerswith a global organization.
Position Details
Θ Positions: OTC Associate – CS
Θ Job Location: Chennai
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R101098
Roles and Responsibilities:
- Generate and maintain daily/weekly/monthly operational and performance reports.
- Take action on escalations—identify issues, follow up with teams, and resolve efficiently.
- Share summarized updates with Team Leads and stakeholders.
- Ensure customer orders and queries are processed within agreed timelines and quality standards.
- Respond professionally to customer queries via phone and email using SOP guidelines.
- Gain in-depth knowledge of processes and perform Root Cause Analysis (RCA)for escalations with corrective actions.
- Support Account Managers during the sales process.
- Complete assigned UATs (User Acceptance Tests) and quality audits as required.
Required Skills & Qualifications:
- Graduate degree; 1–2 years of experience in operations, order management, or customer service preferred.
- Strong problem-solving skills with the ability to resolve issues using existing solutions.
- Proficiency in Microsoft Office, especially Excel (pivot tables, formulas, and reporting tools).
- Excellent communication skills in English, both verbal and written.
- Ability to work in shifts and adapt to a fast-paced administrative environment.
- Team player with the ability to collaborate effectively in a matrix organization.
Benefits of Joining Elsevier:
- Career growth in finance and order-to-cash operations.
- Exposure to global business processes and reporting tools.
- Work with one of the world’s leading information and analytics providers.
- Opportunities for professional learning and development.
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