Technical Support Engineer Job Openings in Chennai 2025!!!
Eaton announced job vacancy for the post of Technical Support Engineer.The place of posting will be at Chennai (Hybrid).Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Eaton |
| Required Qualifications | Graduate |
| Category | Support |
| Department | SLS |
| Work Type | Hybrid |
As a Technical Support Coordinator specializing in IN / IS Products, you will be at the forefront of providing exceptional technical support to their sales team and customers. This role involves a diverse range of responsibilities including technical assistance, compliance preparation, product configuration, customer returns management, and conducting presentations and live demonstrations. Your expertise and support will ensure that their customers have a seamless experience with their products and services.
Θ Positions: Technical Support Engineer
Θ Job Location: Chennai (Hybrid)
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 43192
Required Skills & Qualifications:
- Technical Support: Provide expert technical support to the sales team and customers, addressing inquiries and resolving technical issues promptly and effectively.
- Compliance and BOM Preparation: Prepare compliance documentation and Bill of Materials (BOM) for various projects, ensuring accuracy and adherence to industry standards.
- Product Configuration: Configure and optimize IN / IS products to meet customer requirements and specifications, ensuring optimal performance and functionality.
- Customer Returns Management: Manage and process customer returns efficiently, coordinating with relevant departments to ensure timely resolution and customer satisfaction.
- Presentations and Live Demonstrations: Deliver engaging presentations and live demonstrations of our products to customers through Tech Day events, Road Shows, and Expos.
- Site Study & Service Activities: Visit customer sites to conduct site studies and provide on-site technical service and support, ensuring customer needs are met and issues are resolved effectively.
Responsibilities:
- Technical Support:
- Understand customer requirements and attend to their queries.
- Support the sales team and customers by providing technical compliance and comparisons with competitor products.
- Guide end-users in product installation, wiring, configuration, fault identification, and rectification.
- Customer Returns:
- Provide top-notch support by identifying the root cause of reported problems and offering quick solutions.
- Repair faulty materials in collaboration with the Quality Team.
- Ensure immediate replacement of faulty products if repairs are not feasible, coordinating with the Customer Service and Distribution teams.
- Site Study:
- Travel to customer sites to understand their basic needs and challenges with instruments used in harsh and hazardous areas.
- Advise customers on installing suitable Intrinsic Safe Products in these areas based on site studies.
- Deliver detailed presentations to customers about the site study and the necessary installations.
- Tech Days & Expos:
- Participate in promotional activities such as Tech Day Events, Roadshows, and Automation Expos.
- Inform customers about our products and their functionality through detailed explanations and live demonstrations.
- Involve in stall building activities for Roadshows and Automation Expos.
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