DigitalOcean Recruitment Drive; Hiring Cloud Support Engineer – Apply Now

Cloud Support Engineer Job Openings in Hyderabad 2025!!!

DigitalOcean announced job vacancy for the post of Cloud Support Engineer.The place of posting will be at Hyderabad (Hybrid).Candidates who have completed Educational Qualifications with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Name of the Company	DigitalOcean
Required Qualifications	Graduate
Skills	HTTP, DNS, SSL/TLS, Debian, Ubuntu
Category	Support
Work Type	Hybrid

They are seeking a Cloud Support Engineer to join their dynamic Cloud Support Core Team. In this role, reporting to the Manager of Cloud Support, you will play a pivotal part in empowering their global customer base by providing the technical expertise needed to maximize their experience on their platform. You’ll be advocating for customer needs while supporting core components of their infrastructure, including Droplets, networking, and storage functionalities. They are looking for individuals passionate about problem-solving and customer enablement, with a deep understanding of Linux systems and extensive experience in open-source environments.

Θ Positions: Cloud Support Engineer

Θ Job Location: Hyderabad (Hybrid)

Θ Salary: As per company Norms

Θ Job Type: Full Time

Θ Requisition ID: 6258188

Required Skills & Qualifications:

• Graduate
• Excellent Communication Skills: Strong written and verbal skills with the ability to clearly explain complex technical concepts to diverse audiences.
• Dedication to Customer Satisfaction: A deep love for customers and a commitment to going above and beyond to ensure their satisfaction and success.
• Alignment with Brand and Team Culture: A strong sense of identity with DigitalOcean’s brand and a collaborative approach to team dynamics.Analytical and Problem-Solving Skills: Ability to analyze and recognize patterns in technical issues, with a focus on effective troubleshooting.
• Technical Expertise: Demonstrated proficiency in Linux environments (Debian, Ubuntu) and extensive knowledge of cloud infrastructure, including APIs, scripting, databases, container technologies, and networking protocols (HTTP, DNS, SSL/TLS). Solid background in managing Linux systems, networking, and storage, with experience in using CRM and support tools like Salesforce and Jira for effective issue management and customer support.
• Certifications: Relevant certifications like CompTIA Linux, CompTIA Network, CompTIA Cloud, or equivalent are advantageous.

Responsibilities:

• Prior experience with DigitalOcean or other cloud infrastructure is a plus. The ability to quickly learn and adapt to DigitalOcean’s evolving systems, platform, and products is essential.
• Addressing and resolving customer technical support tickets, ensuring a high standard of customer interaction and prompt issue resolution.
• Troubleshooting and diagnosing complex product issues, ensuring a focus on productivity, quality, SLA, CSAT, and resolution time KPIs.
• Providing exceptional technical support for DigitalOcean’s core Compute, Network, and Storage products, including Droplets, Load Balancers, VPC, DNS, Block Storage Volumes, and Spaces (Object Storage).
• Experienced in Incident Management with hands-on expertise in managing outage tickets and communicating effectively with both internal and external customers during ongoing incidents.
• Provide clear and concise updates through public posts to customers about incident status and resolution efforts.
• Assist engineering teams by gathering necessary information and offering technical support.

Apply Link – Click Here

For Regular Updates Join our WhatsApp – Click Here

For Regular Updates Join our Telegram – Click Here

DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.