Concentrix Recruitment Drive; Hiring Quality Analyst – Apply Now

Quality Analyst Job Openings in Hyderabad 2026!!!

Concentrix announced job vacancy for the post of Quality Analyst. The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Company Overview

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. They partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Job Details

Θ Positions: Quality Analyst

Θ Job Location: Hyderabad

Θ Salary: As per company standards

Θ Job Type: Full Time

Θ Requisition ID: R1708306

Roles and Responsibilities:

• High performance delivery on all quality parameters.
• Audit chats & calls on Product/process, Communication, and soft skills parameters.
• Conduct audits and feedback for the targeted population with the objective of improving scores ,driving integrity & proficiency.
• Data analysis and creation of designated reports/presentations.
• Participate in calibrations to ensure consistent scoring & feedback delivery approach.
• Communicate to heighten awareness and focus on importance of positive customer experience.
• Make recommendations and drive improvement.
• Reduce the learning curve and help enhance the product/process knowledge of new team members.
• Ensure that internal policies, procedures, and compliance regulations are being followed
• Customer/client Interactions.
• Leverage process knowledge to proactively identify areas of concern & highlight to the change Team.
• Prepare TNA , publish and execute for 100% closure.

Required Skills & Qualifications:

• Technical knowledge with Good English communication – sentence construction, grammar, punctuation etc.
• Should have minimum 6 month to 1 year experience in working with Social Media LOB’s and/or COMO accounts
• Must have the ability to work under pressure.
• Understanding of the Audit & Coaching process.
• Ability to observe, analyze and give constructive feedback.
• Presentation, Feedback & Coaching skills.
• Hands on experience in MS-Office- preferably in MS-Excel and Power Point.
• Interpersonal skills and Teamwork
• Analytical / Quantitative skills
• Data Handling / data interpretation
• Process orientation & structured thinking.
• Prior experience with ads will be considered a plus

How to Apply

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