IT Support Services Analyst Job Openings in Bangalore 2025!!!
Clarivate announced a job vacancy for the post of IT Support Services Analyst. The place of posting will be at Bangalore (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Clarivate |
| Required Qualifications | Graduate |
| Skills | Excellent researching and problem-solving skills |
| Category | IT Services |
| Work Type | Hybrid |
This role involves delivering initial technical support to end users, while ensuring each interaction is handled with precision supported by enterprise data analytics solutions. The ideal candidate possesses a robust grasp of IT fundamentals, coupled with adept problem-solving skills. Additionally, the role demands sound judgment to swiftly identify and address high-impact incidents, making informed decisions regarding the path of user queries enhanced through analytics-based troubleshooting. Responsible for delivering initial technical support to end users. Uses sound judgment to swiftly identify and address high-impact incidents, makes informed decisions regarding the path of user queries.
Job Details
Θ Positions: IT Support Services Analyst
Θ Job Location: Bangalore (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: JREQ134306
Roles and Responsibilities:
- Provide expert-level support for reported technical issues and incidents, ensuring timely and effective solutions over the Call and Teams chat while maintaining smooth processes aligned with data-driven workflow.
- Troubleshoot and resolve complex hardware, software, and network-related problems.
- Install, configure, and maintain software applications and systems.
- Prioritize and escalate issues as needed.
- Deliver exceptional customer service by ensuring a positive and professional interaction with end-users.
- Maintain accurate records of incidents, resolutions, and interactions with internal customers supported by advanced data reporting systems.
- Suggest knowledge base requirements for common issues and resolutions.
- Able to identify recurring issues and or other evolving trends and flag them for correction.
Required Skills & Qualifications:
- Bachelor’s degree in related field.
- Ability to support 24*7 in rotational shift.
- Minimum 1 year of experience as a Service Desk Analyst or relevant role. Technical proficiency in troubleshooting IT issues.
- Excellent researching and problem-solving skills, including the ability to analyze, evaluate, and determine solutions to business problems.
- Familiarity with IT service desk tools and technologies e.g active directory, O365 admin, SharePoint, etc.
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