Citi announced job vacancy for the post of Ops Support Specialist, Loan Doc & Proc Analyst, Fraud Ops Analyst, Ops Support Specialist C04 (Chat Ops), Financial Planning & Analysis –Officer, Fraud Risk Specialist, Operational Risk Analyst I, Client Onboard Rep, Sanctions In-Business Compliance Officer & Compl Surveillance Analyst 1.The place of posting will be at Chennai, Mumbai & Pune.Candidates who have completed High School Diploma & Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
1. Positions: Ops Support Specialist
Requisition ID: 24740186
Location: Chennai (Hybrid)
Roles & Responsibilities:
- Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
- Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
- Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
- Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
- Support expansive and diverse array of products and services
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- High School diploma or equivalent
- 2-4 years of relevant experience
- Proficient in Microsoft Office
- Comprehensive knowledge of Dispute process
- Ability to work unsupervised and apply problem solve capabilities
- Ability to work occasional weekends to support Pega releases and COB testing
- Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
- Demonstrated analytical skills and mathematical knowledge
- Consistently demonstrates clear and concise written and verbal communication skills
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2. Positions: Loan Doc & Proc Analyst
Requisition ID: 24749057
Location: Chennai
Roles & Responsibilities:
- This role will manage preparing and reviewing loan documentation while providing support to a variety of tasks related to the loan process. Activities will include independently processing and closing loans within a complex loans operation environment, processing day to day activities like Borrowings, Paydowns, Rollover, Conversion, etc.
- Knowledge of Term, Revolver, Prime, SOFR loans is required and candidate should have hands on experience booking/servicing these products.
- Involved in providing day-to-day Collateral management which may include booking cash transactions and making payments, inputting general ledger entries and (complex) calculations
- There may be possible interaction with other counterparties around positions and outstanding balances/claims
- Supports an expansive and/or diverse array of products (risk and control) /services
- Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research and makes recommendations to management to support process improvement
- Designs and analyzes moderately complex loan documentation reports for management requirements, support/control activities, and the launch of products/services
- Makes evaluative judgments based on the analysis of factual information, and provides assistance in the implementation of loan documentation process improvements
- Minimizes risk to the bank through increased knowledge of procedural requirements – understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies
- Often related, but not limited to loan documentation processes
- Timely management and escalation of all inquiries and issues related to loan processing
- Demonstrates a sound level of understanding of loan products and processes, and of how duties relate/integrate with others in the team and closely related teams
- Demonstrates an excellent knowledge of Bank related systems
- Has direct interaction with external customers to disseminate or explain information
- Individuals at this level exhibit strong executional capabilities
- Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex/sensitive information, while being sensitive to audience diversity
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- Bachelor’s/University degree or equivalent experience
- Solid relevant industry experience
- Relevant experience with Syndications/Bilateral Loans
- Proactive with strong sense of responsibility
- Ability to collaborate with team members within and outside of own team
- Can work well under pressure and multi-task with a sense of urgency
- Ability to perform well in a dynamic and fast paced environment
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3. Positions: Fraud Ops Analyst
Requisition ID: 24793711
Location: Pune (Hybrid)
Roles & Responsibilities:
- Perform short and long term forecasting analysis and standardized fraud analysis
- Make judgments based on practice and precedence, and work within guidelines, under general supervision
- Develop and maintain working knowledge of business/industry standards and practices
- Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
- Identify inconsistencies in data or results, and exchange information in a concise and logical way
- Impact the business directly through the quality of the tasks/services provided
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- Bachelor’s degree/University degree or equivalent experience
- Relevant experience in a related role
- Knowledge and previous experience in the Investigation and Fraud claims process
- Experience in trend analysis and alerts in early fraud detection
- Extensive knowledge of the Bank’s Transactional Processing platforms
- Proficient in Microsoft Office and Access
- Consistently demonstrates clear and concise written and verbal communication
- Demonstrated ability to remain unbiased in a diverse working environment
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4. Positions: Ops Support Specialist C04 (Chat Ops)
Requisition ID: 24794597
Location: Chennai
Roles & Responsibilities:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- High School diploma or equivalent
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail
- Demonstrated knowledge of activities, policies, and procedures of a basic work area
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5. Positions: Financial Planning & Analysis -Officer
Requisition ID: 24796860
Location: Mumbai
Roles & Responsibilities:
- Assist with reviewing Citi’s financial performance
- Assist with flash results and related highlights
- Facilitate various ad hoc analyses
- Aid in the annual planning and periodic forecasting processes and review results against plans monthly
- Aid analysis by using metrics to evaluate proposed business decisions
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- Bachelor’s degree/University degree or equivalent experience
- Prior experience in accounting and/or finance field
- Proficient computer skills with a focus on Microsoft Office applications
- Demonstrated analytical skills
- Consistently demonstrates clear and concise written and verbal communication skills
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6. Positions: Fraud Risk Specialist
Requisition ID: 24800435
Location: Chennai
Roles & Responsibilities:
- Minimizes application fraud losses by implementing and managing various pre acquisition fraud prevention processes
- Manages Pre- Acquisition sampling for the given location and manages Post acquisition verification processes
- Manages Outsourced vendors and ensure smooth functioning of Business as Usual Reviews
- Reviews sampling reports sent by outsourced vendors and provide the same to Credit Initiation teams post validation
- Reviews the alerts received to ensure that fraudulent credit card booking is avoided
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- Bachelor’s degree is must
- 2-4 years previous experience preferred
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7. Positions: Operational Risk Analyst I
Requisition ID: 24773979
Location: Pune
Roles & Responsibilities:
- Have a good understanding of the Risk & control framework and the underlying concepts on Risk Management
- Assist in performing the monitoring review that augment the principles defined per ARCM (Activity, Risk, Control & Monitoring)
- Involve in Control & Monitoring Design Assessment (CMDA) meetings and understand the monitoring steps and correlate with the controls
- Monitor the compliance of control as appropriate to the regulatory requirement. This could be mostly in the Medium to High complex reviews with an Inherent Risk rating of 1 or 2 (predominantly)
- Collaborating with onshore and offshore team in gathering the necessary evidence required to perform the testing. Escalate any control failures
- Timely submission of results in the Risk & Control system
- Assisting in the creation and maintenance of reports for control tracking and analysis
- Identify risks across the business and organize cross-functional solutions
- Additional duties as assigned
Required Skills & Qualifications:
- Graduate
- 4+ years of relevant work experience
- Prior work experience in Risk & Control domain viz. internal control/ quality check/ monitoring is desirable
- Excellent written and verbal communication skills
- Ability to perform under pressure
- Ability to manage multiple tasks and priorities Ability to function independently
- Proficient in MS Office Word, Excel and PowerPoint applications
- Flexible to work in night shifts
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8. Positions: Client Onboard Rep
Requisition ID: 24815158
Location: Chennai
Roles & Responsibilities:
- Processes client’s requests related to system set up including signatories’ updates and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
- Provides response to client and internal inquiries.
- Prepares documentation for archiving.
- Applies appropriate bank’s regulations while processing the requests. Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Documents operation procedure updates.
- Processes clients’ instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to). Verification and authorization of data entered in the systems. Ensures all queries are dealt with in an efficient and timely manner. Escalates urgent / risk issues through the appropriate escalation channels.
- Co-operates with and supports other teams/employees upon supervisor’s instruction, including possibility of movement to another team and/or process.
- Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems’ testing.
- Ensures high levels of client satisfaction through strong product, process and client knowledge.
- Identifies and suggests process improvements.
- Assists in the implementation of validated process improvements.
- Understands procedures and controls for operational processes.
- Supports Manager with quality assurance process.
- Participates in user acceptance test of new systems.
- Effective execution of tasks detailed within this document as well as execution of any other work instructed by supervisor related to this function.
- Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- High School diploma or equivalent
- Previous experience in financial services preferred.
- Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
- Flexibility, team spirit, loyalty. High attention to detail Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Goal-oriented and with desire for new challenges. Customer focus. Self-motivated individual with high competency to follow through when facing obstacles. Ability to organize own work and manage time. Flexible and adaptable approach to a constantly changing work environment. Customer focus. Assertiveness. Demonstrated initiative and creativity in problem solving. Proficient knowledge of English (written and spoken).
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9. Positions: Sanctions In-Business Compliance Officer
Requisition ID: 25820561
Location: Mumbai & Chennai
Roles & Responsibilities:
- Operate in a fast-paced environment that requires management of work queue.
- Review and action matches held for compliance related matches.
- Investigate and obtain additional information to make a sound decision.
- Engage and escalate to various compliance and AML teams when appropriate.
- Prepare and compile reports as applicable.
- Identify repetitive false hits to explore and propose potential optimization opportunities.
- Identify opportunities for process improvement and follow through on implementation.
- Understand payment processing and formats.
- Work closely with Global/Regional Compliance, Transaction Services Business Compliance Officer, CSIS and Legal Counsel on compliance matters (as deemed necessary)
- Work with Client Service Teams to ensure client escalations are addressed timely and such instances are minimized over time.
- Staying abreast of relevant changes to Citi sanctions policies, identifies impact of such changes on TTS procedures and proactively works with internal teams globally to adopt such changes in manner that is consistent with policies and is sustainable on the long run.
Required Skills & Qualifications:
- Bachelors’ degree in any subject would be preferred.
- Experience in Transaction Banking products and handling regulatory / compliance matters.
- 4+ years of relevant regional and/or global experience in a financial institution.
- Any AML, Sanctions or compliance related certifications which have industry recognition would be an added advantage.
- Strong verbal and written communication.
- Good PC software application knowledge, especially Microsoft Office applications.
- Team player and able to work in highly challenging environment.
- Ready to work in Flexible work timing.
- Good presentation skills.
- Ability to conduct training.
- Organizational skills, ability to solve problems.
- Making quick and reliable decisions upon completing controls
- Cooperation and daily communication with other Citi branches globally
- Cooperating with other teams in HUB and following the common goal approach
- Monitoring of pending items portfolio, ensuring the expected timeliness
- Identifying and reporting problems to a supervisor
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10. Positions: Compl Surveillance Analyst 1
Requisition ID: 25821696
Location: Mumbai (Hybrid)
Roles & Responsibilities:
- Assisting team members with the review and analysis of surveillance alerts and/or reports relating to firm, employee and client trading activity. Properly documenting the review and disposition of the exceptions as well as escalating matters appropriately.
- Gathering and analyzing trade data to assist in the Firm’s response to inquiries received from governmental and exchange regulatory bodies. Supporting the compliance group in evaluating surveillance results for potential problems, communicating surveillance findings to management in a clear and concise manner as well as interacting with legal and other compliance personnel.
- Responding to inquiries or requests from internal partners (e.g. IRCM Assurance, Internal Audit, and Legal).
- Other responsibilities include handling telephone hotlines and performing data entry.
- Additional duties as assigned.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Required Skills & Qualifications:
- Bachelor’s degree; experience in a financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof ; Advanced degree preferred
- Previous relevant experience preferred
- Some knowledge of Compliance laws, rules, regulations, risks and typologies
- Excellent written and verbal communication skills
- Must be a self-starter, flexible, innovative and adaptive
- Demonstrated interpersonal skills with the ability to work collaboratively and with people at all levels of the organization
- Strong project management and organizational skills and capability to handle multiple projects at one time
- Proficient in MS Office applications (Excel, Word, PowerPoint)
- Some knowledge of Compliance laws, rules, regulations, risks and typologies
- Some knowledge in area of focus
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