Remote Network Recovery Senior Associate Job Openings 2025!!!
Ciena announced job vacancy for the post of Network Recovery Senior Associate.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Ciena |
| Required Qualifications | Graduate |
| Skills | Ciena optical network and/or routing and switching products |
| Category | Support |
| Work Type | Remote |
They are seeking experienced engineers to join their dynamic team, specializing in rapid response and recovery of network outages. As a Network Recovery Specialist, you will be responsible for promptly responding to critical customer cases and working directly with customers to restore service as quickly as possible. This role requires a high level of expertise in Ciena optical network and/or routing and switching products, along with excellent problem-solving and communication skills.
Θ Positions: Network Recovery Senior Associate
Θ Job Location: Remote (WFH) – Hiring Office Gurgaon
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R027723
Roles and Responsibilities:
- Respond to critical customer cases and engage directly with customers to recover service impacting conditions.
- Utilize your expertise in Ciena optical network and/or routing and switching products to troubleshoot and resolve network outages.
- Collaborate with team members to resolve complex network issues and provide guidance as needed.
- Document all actions taken, troubleshooting steps, and resolutions in a clear and concise manner.
- Adhere to established processes and procedures for incident management, service restoration and documentation.
- Produce initial/interim root cause analysis documentation for both internal and external use.
- Participate in on-call weekend shifts on a rotational basis (approximately once every 4-6 weeks).
- Participate in lessons learned and best practice processes for faster network recovery across larger technical support organization.
Required Skills & Qualifications:
- Minimum of 2 years of experience working in a Ciena technical support role or equivalent experience with maintaining Ciena equipment in real networks.
- In-depth knowledge and expertise in Ciena optical network and/or routing and switching products, including experience with network recovery techniques.
- Strong problem-solving skills with the ability to think critically and make sound decisions under pressure.
- Excellent verbal and written communication skills while engaging directly with customers in network recovery efforts as well as follow-up engagements internally / externally.
- Strong communication skills to engage in executive level discussions a plus.
- Ability to work independently and resolve network outages while embracing collaboration on more complex outages as required.
- Strong attention to detail and ability to prioritize tasks effectively.
- Ability to thrive when facing high-pressure situations with stringent SLOs for network recovery.
- Availability to work regular shifts during normal business hours, Monday through Friday.
- Willingness to participate in on-call weekend shifts on a rotational basis.
- Preferred but not required: Certifications or qualifications related to Ciena products.
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