Associate Technical Support Job Openings in Gurgaon 2026!!!
Ciena announced job vacancy for the post of Associate Technical Support CPO.The place of posting will be at Gurgaon. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Ciena |
| Required Qualifications | Graduate |
| Skills | Good Communication skills |
| Category | Technical Support |
| Work Type | Onsite |
| Closing Date | 31.March.2026 |
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Their teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. They’re a technology company that leads with their humanity—driving their business priorities alongside meaningful social, community, and societal impact.
Job Details
Θ Positions: Associate Technical Support CPO
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R030055
Roles and Responsibilities:
- Provide remote technical support (via telephone or online) for identified CIENA products 24×7 when required.
- The engineer’s shift timings may be outside Indian business hours and may include weekend shifts as well for having for 24×7 support coverage of identified CIENA products.
- Provide on-site support to Customers where required.
- Utilize debug tools as well as lab research to aid Customer’s technical problem.
- Recover information necessary to escalate the incident or issue to next level Support team.
- Debugging the customer faults on DWDM/OTN Technology & providing solution to customer using standardized method
- Good understanding of OTN/DWDM alarms structure to analyze the customer issue quickly.
- Contribute to knowledgebase (KCS)
- Performs other duties as assigned.
- Travel to customer sites and Ciena locations globally as required.
- Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server will be added advantage.
Required Skills & Qualifications:
- Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university .
- Strong knowledge of SONET/SDH ring transmission equipment, DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities
- Good understanding & knowledge of the operation of fiber optic transport and/or switching equipment.
Nice to Have:
- Good Communication skills as Telephony support will also be provided to global customer as part of this role.
- Proven problem-solving experience
- Fundamental understanding of Telecommunication industry
How to Apply
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Disclaimer:
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