Associate Technical Support Engineer Job Openings in Bangalore 2026!!!
Chargepoint announced job vacancy for the post of Associate Technical Support Engineer – Voice process. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Chargepoint |
| Required Qualifications | Graduate |
| Skills | Strong customer empathy and problem-solving mindset |
| Category | Technical Support |
| Work Type | Onsite |
ATSE plays a critical role in resolving escalated customer issues related to home charging solutions. This role demands strong case ownership, excellent communication skills, logical troubleshooting, and a proactive approach to managing performance metrics such as Mean Time to Close (MTTC), schedule adherence, and escalation control. The specialist also supports frontline agents and contributes to floor operations when needed.
Job Details
Θ Positions: Associate Technical Support Engineer – Voice process
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 8365751002
Roles and Responsibilities:
- Customer Case Management:
- Own and resolve complex customer cases with a focus on quality and speed.
- Ensure accurate documentation and timely updates in the CRM system.
- Track and improve Mean Time to Close (MTTC) for all assigned cases.
- Customer Interaction & Communication:
- Deliver clear, empathetic, and professional communication across channels.
- Set realistic expectations and educate customers on resolution timelines.
- Handle sensitive escalations with tact and transparency.
- Technical Troubleshooting:
- Apply logical and analytical thinking to diagnose and resolve technical issues.
- Collaborate with engineering and product teams for deeper investigations.
- Stay informed on product updates and known issues.
- Performance & KPI Management:
- Monitor and manage daily case closures and backlog.
- Drive improvements in MTTC, SLA adherence, and customer satisfaction.
- Identify and reduce controllable escalations.
- Schedule Adherence:
- Support workforce planning and ensure coverage during peak hours.
- Maintain punctuality and compliance with shift schedules.
Required Skills & Qualifications:
- BA or Bcom or BBA graduate only
- Strong customer empathy and problem-solving mindset.
- Excellent verbal and written communication skills.
- Ability to manage multiple cases and prioritize effectively.
- Experience in handling escalations and working cross-functionally.
- Familiarity with CRM tools and support ticketing systems.
- Logical troubleshooting and technical aptitude.
- Flexibility to support floor operations and dynamic workloads.
- Open for Night shifts
Preferred Qualifications:
- customer support or technical support Experience roles.
- Experience in EV charging or Owner tech support environments.
- Knowledge of support metrics, including MTTC, SLA, and CSAT.
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