ChargePoint Careers 2025: ChargePoint, a global leader in electric vehicle (EV) charging technology, has announced its latest recruitment drive for the Associate Technical Support Engineer position in Bangalore. This opportunity is ideal for fresh graduates and early-career professionals who wish to build a rewarding career in technical support and EV technology.
Job Overview
Name of the Company: Chargepoint
Job Role: Associate Technical Support Engineer
Qualifications: Graduate / Post Graduate
Experience: Freshers
Salary: INR 3.2 – 7.5 LPA (via AmbitionBox — estimated based on similar roles)
Job Location: Bangalore (Onsite – Full Time)
Job Category: Technical / Customer Support
Requisition ID: 8199243002
Last Date: ASAP
Official Company Website: www.chargepoint.com
About the Role
The Associate Technical Support Engineer (ATSE) at ChargePoint plays a key role in troubleshooting and resolving escalated customer issues related to home and commercial EV charging solutions. This role emphasizes technical expertise, customer empathy, and proactive communication to maintain high standards in performance metrics such as Mean Time to Close (MTTC), SLA adherence, and customer satisfaction (CSAT).
Key Roles and Responsibilities
1. Customer Case Management
- Handle complex customer cases with ownership and efficiency.
- Maintain accurate documentation and timely CRM updates.
- Monitor and improve MTTC and case closure rates.
2. Customer Communication
- Communicate clearly and empathetically with customers across multiple channels.
- Set realistic timelines and manage expectations effectively.
- Handle sensitive or escalated cases with professionalism.
3. Technical Troubleshooting
- Apply analytical thinking to resolve product-related issues.
- Collaborate with engineering teams for in-depth investigations.
- Stay updated on product releases and common technical concerns.
4. Performance & KPI Management
- Track daily case performance and improve backlog management.
- Drive higher SLA adherence and customer satisfaction metrics.
- Reduce avoidable escalations through proactive communication.
5. Schedule Adherence
- Maintain punctuality and follow assigned shifts.
- Support team operations during peak workload hours.
Required Skills & Qualifications
- Strong customer service and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to handle multiple cases efficiently.
- Experience using CRM and support ticketing systems.
- Logical troubleshooting skills and technical aptitude.
- Flexible to work in night shifts and dynamic environments.
Preferred Qualifications
- Prior experience in technical support or customer service roles.
- Knowledge of EV charging solutions or related technologies.
- Understanding of support KPIs like MTTC, SLA, and CSAT.
Apply Now
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
FAQs
Q1. What is the salary for Associate Technical Support Engineer at ChargePoint in 2025?
The estimated salary ranges between ₹3.2 LPA to ₹7.5 LPA, based on industry benchmarks and AmbitionBox insights.
Q2. Who can apply for the ChargePoint Associate Technical Support Engineer job?
Candidates with Graduate or Postgraduate degrees in technical or engineering fields, including freshers, are eligible to apply.
Q3. Is the job full-time or remote?
This is a full-time onsite position located in Bangalore, offering opportunities to work closely with technical and support teams.
Q4. Does ChargePoint hire freshers for technical support roles?
Yes. ChargePoint welcomes fresh graduates who have strong communication, problem-solving, and analytical skills.
Q5. How to apply for ChargePoint careers in 2025?
Interested candidates can visit the official ChargePoint careers page and apply under the Associate Technical Support Engineer position.
Disclaimer:
The information provided on this page is for educational and informational purposes only for students, freshers, and experienced candidates. All job listings are sourced directly from ChargePoint’s official website or verified pages. Latest MNC Jobs does not guarantee job placement and does not charge any fees for job information. Applicants are advised to follow the official recruitment process as per ChargePoint’s HR guidelines.
