System Engineer (Service Desk Technician L1) Job Openings in Bangalore 2026!!!
CG! announced job vacancy for the post of System Engineer – Service Desk Technician L1. The place of posting will be at Bangalore. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | CG! |
| Required Qualifications | Graduate |
| Skills | English, Service Request Management, etc.., |
| Category | Infrastructure / Cloud |
| Work Type | Onsite |
Founded in 1976, CGI is among the largest independent IT and business consulting services firms in the world. With 94,000 consultants and professionals across the globe, CGI delivers an end-to-end portfolio of capabilities, from strategic IT and business consulting to systems integration, managed IT and business process services and intellectual property solutions. CGI works with clients through a local relationship model complemented by a global delivery network that helps clients digitally transform their organizations and accelerate results.
Job Details
Θ Positions: System Engineer – Service Desk Technician L1
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: J0126-1482
Roles and Responsibilities:
- Technical Support (L1/L1.5)
- Serve as the first point of contact for IT support requests from retail store employees.
- Troubleshoot and resolve issues related to: POS systems Barcode scanners Cash drawers Payment terminals (EDC machines) Printers & label printers Handheld devices (HHT/RDT) Store desktops, laptops, and tablets
- Provide remote assistance via phone, remote tools, chat, or ticketing systems.
- Incident
- Log and document all incidents and service requests in the ITSM tool (ServiceNow).
- Categorize, prioritize, and assign tickets as per SLA guidelines.
- Achieve high first-call resolution (FCR) by following knowledge base guides.
- Escalate unresolved issues to L2/L3 teams with complete troubleshooting notes.
- Retail System Support
- Support store applications including POS software, inventory systems, CRM tools, and workforce management tools.
- Assist in price update failures, inventory sync issues, and store opening/closing process support.
- Monitor real-time POS connectivity and store uptime issues.
- Network & Connectivity Troubleshooting
- Basic troubleshooting for: Store Wi-Fi Router/modem issues Switch and LAN connectivity VPN issues for store systems
- Coordinate with network teams for escalations.
- Hardware Setup & Maintenance
- Assist with installation, replacement, or configuration of POS hardware.
- Perform basic diagnostics for faulty devices and coordinate with vendors for repair/replacement.
- Customer Service & Communication
- Provide clear, friendly, and professional communication with store staff.
- Guide users step-by-step to resolve issues.
- Set expectations for resolution times and keep users updated.
- Documentation & Reporting
- Maintain detailed ticket notes and troubleshooting steps.
- Update knowledge base articles and SOPs for recurring issues.
- Submit daily/weekly operational reports if required.
- Compliance & Store Operations Support
- Follow ITIL best practices for Incident, Request, and Problem Management.
- Ensure adherence to security, data privacy, and retail compliance policies.
- Support critical retail periods (weekends, holidays, sale events).
- Your future duties and responsibilities:
- Basic knowledge of Windows OS, retail applications, and POS systems.
- Familiarity with hardware peripherals (printers, scanners, payment devices).
- Understanding of network basics (LAN/WAN, IP, DNS, DHCP).
- Experience using ticketing systems (ServiceNow, Remedy, etc.).
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science or related field or higher with minimum 3 years of relevant experience.
- Skills: English, Service Request Management, etc..,
- Strong communication and customer service skills.
- Ability to work under pressure during peak retail hours.
- Good problem-solving and analytical thinking.
- Team player and quick learner
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
