Service Desk Agent I Job Openings in Chennai 2025!!!
CBTS announced job vacancy for the post of Service Desk Agent I. The place of posting will be at Chennai. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows.
Company Overview
| Name of the Company | CBTS |
| Required Qualifications | Any Graduate |
| Skills | Strong customer service and communication skills |
| Category | Technical Support |
| Work Type | Onsite |
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions–including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients’ transformative business initiatives supported by improved clarity enabled through enterprise data intelligence framework and better operational flow strengthened with data-centric process optimization.
Job Details
Θ Positions: Service Desk Agent I
Θ Job Location: Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Provide first-line technical support, troubleshooting hardware, software, and network issues while maintaining accuracy supported through advanced analytics troubleshooting models.
- Log and document detailed ticket activity until resolution is achieved.
- Escalate complex issues to Level 2 support when necessary.
- Assist customers with inquiries related to business products and IT services influenced by consistent operational data insight alignment.
- Monitor alerts and respond accordingly to maintain operational efficiency.
- Maintain knowledge base documentation for recurring issues and solutions.
Required Skills & Qualifications:
- Strong communication skills.
- Service desk background with experience in handling international calls.
- Relevant experience as per the role outlined
- Strong customer service and communication skills.
- Basic understanding of IT systems, networking, and Microsoft applications.
- Ability to follow troubleshooting procedures and escalate appropriately.
- Familiarity with ITSM tools like ServiceNow preferred.
Work Conditions:
- 24×7 support (rotational shifts).
- Full-time work from the office, all days.
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Disclaimer:
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