Remote Associate Product Support Specialist Job Openings 2025!!!
Bloomreach announced job vacancy for the post of Associate Product Support Specialist.The place of posting will be at Remote (WFH).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Bloomreach |
| Required Qualifications | Graduate |
| Skills | HTML, CSS, JS, etc.., |
| Category | Product Support |
| Work Type | Remote |
Bloomreach is building the world’s premier agentic platform for personalization. They’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. They’re currently expanding their Bloomreach Engagement Support Team, and they’re looking for a new colleague to join as a Associate Product Support Specialist. Are you up for the challenge? They are looking for candidates who will be flexible to work in a 24/7 work environment.
Θ Positions: Associate Product Support Specialist
Θ Job Location: Remote (WFH)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 4953097
Roles and Responsibilities:
- Provide consulting to Bloomreach Engagement users through live chat or other channels if needed, covering topics such as:
- Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
- Questions about different marketing related topics (e.g. emailing)
- Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
- Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
- As an expert, provide help to other consultants with advanced use-cases.
Required Skills & Qualifications:
- Basic understanding of HTML, CSS, JS
- Problem solving skills (from identification to resolution)
- Analytical thinking and ability to learn quickly
- English language (advanced or native level)
- Interest in data analytics and online marketing
- Know how to communicate and build relationships over time with clients
- Previous work experience in a client facing role, support or in marketing
What they’ll consider an asset:
- Understanding of the link between frontend and backend, network requests
- Basic understanding of programming (algorithms, conditions, cycles)
- More than 1 year of experience in SaaS company
Added value of the role:
- Become an expert on the Bloomreach Engagement platform and help provide solutions for both clients and colleagues
- Provide immediate problem-solving to industry professionals
- Help build relationships with clients like Ebuyer, Sofology, River Island and help shape their attitude towards Bloomreach Engagement.
Benefits:
- Annual medical insurance coverage for yourself and your dependents
- Annual master health check-up up to 4000 INR per month
- Statutory retirement benefits (Provident Fund Gratuity)
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