Jr. Associate – Customer Services NA Job Openings in Coimbatore 2025!!!
Avantor announced job vacancy for the post of Jr. Associate – Customer Services NA.The place of posting will be at Coimbatore.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Avantor |
| Required Qualifications | Graduate |
| Skills | Communication & Customer service |
| Category | Customer Service |
| Work Type | Onsite |
Avantor is looking for a Jr. Associate for the Customer Service team. It is an entry-level position. He/She should be responsible for answering routine questions and issues from external or internal customers. Frequently escalates more complex customer complaints or issues to more senior customer service representatives or a supervisor.
Θ Positions: Jr. Associate – Customer Services NA
Θ Job Location: Coimbatore
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: R-164729
Responsibilities:
- Primary contact with customers by email/fax/chat/phone concerning orders, returns, shipments and products.
- Receive and enter phone, fax, email and chat orders.
- Call/Email customers when necessary to advise shipments delay and/or information necessary to process orders.
- Make changes to or cancel orders/backorders and notify customers as required.
- Initiate orders for replacement parts and/or for correcting errors (shortages, wrong item shipped, etc.).
- Initiate file maintenance for corrections to customer file.
- Complete/route appropriate internal documentation to initiate processes to fulfill customer order(s).
- Manage order entry database as required to satisfy customer requests.
- Generate reports from database as per business needs.
- Work closely with internal departments and/or manufacturer to assure commitment to customer is met in a timely manner.
- Solicit sale of new or additional services.
- Handle irate customers in a professional manner.
- Obtain customer feedback information and provide timely feedback to company regarding service failures or customer concerns.
- Initiating shipment tracers with carriers.
- Performs other duties as assigned.
Required Qualification & Skills:
- Education: Undergraduate, Graduate, Diploma or Equivalent Work Experience required.
- Experience: 0-5 years of Customer Service experience preferred.
Preferred Qualification:
- Must demonstrate working knowledge of personal computer applications, such as Microsoft Word, Excel, Access and Outlook.
- Excellent customer service skills (friendly, courteous and helpful).
- Excellent communication skills (grammar, voice, diction).
- Strong customer orientation.
- Ability to evaluate customer needs, and respond with appropriate action/delivery
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