Operations Analyst Job Openings in Bangalore 2025!!!
ANZ announced job vacancy for the post of Operations Analyst.The place of posting will be at Bangalore.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | ANZ |
| Required Qualifications | Graduate |
| Category | Operations |
| Department | NZ Personal Banking Customer Service Operations |
| Work Type | Onsite |
The Analyst is responsible for ensuring the delivery of Daily targets and customer service in ANZ India, via robust learning and development frameworks. Key responsibilities include – managing workflows, associated reporting and quality checks. Ensure timely and accurate processing of work for both internal and external customers in line with expectations and within the agreed criteria set out in Service Level agreements and established policies. Banking is changing and they’re changing with it, giving their people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build theirs.
Θ Positions: Operations Analyst
Θ Job Location: Bangalore
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 92209
Required Skills & Qualifications:
- Graduate
- High level of resilience across various systems
- Strong Stakeholder Management & Negotiation and Influencing skills
- Understanding Digital business
- Drive continuous change
- Excellent communication skills both written and verbal
- Strong customer ethics to provide quality and timely customer service
- Accuracy and attention to detail
- Concern for Quality and Standards
- Demonstrate growth mindset and contribute to the team success
- Flexible with shifts and weekend working
Responsibilities:
- Drive the achievement of agreed financial targets for ANZ & NZ Operations
- Ensuring payments/transactions are allocated to customers’ accounts in a timely and accurate manner.
- Ensuring loans are loaded correctly and credit conditions have been checked in accordance with policy.
- Ensure the highest level of customer service support is provided in accordance with service level agreements including handoff procedures.
- Ensure the highest level of customer support to both external and internal customers (all departments)
- Make recommendations to management on continuous improvement ideas.
- Assist other team members with on-the-job training and knowledge sharing.
- Identify and recommend initiatives to improve the performance of the functional processes to management
- Build collaborates with colleagues to enable objectives to be met. Back-up for the Production lead to manage his/her responsibilities.
- Communicate well with peers on shore and offshore to ensure customer expectations have been met and exceeded.
- Ensure 100% Edge Compliance
- Adhere to ANZ Risk & Behaviour policies.
- Ensure standard of work is accurate to minimise operational losses and reputational risk. process is in place.
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