Associate Technical Support I Job Openings in Bangalore 2025!!!
Anthology announced job vacancy for the post of Associate Technical Support I.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Anthology |
| Required Qualifications | Graduate |
| Skills | Analytical, problem-solving, and client-handling skills |
| Category | Customer Success |
| Work Type | Onsite |
This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and They’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line. Their Customer Support team has a proven track record of delivering high-quality technical support in a 24×7 environment to their customer base.
Θ Positions: Associate Technical Support I
Θ Job Location: Bangalore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID:
Roles and Responsibilities:
- Managing the resolution of technical issues for a distinct set of customers. Customers are system administrators who provide mission-critical services via Anthology e-learning applications to students and faculty at a wide variety of learning institutions
- Troubleshooting complex web applications. Issues to be resolved require a broad range of troubleshooting skills related to software functionality, application server setup, database management, data analysis, operating system configuration, performance tuning, installation, migration, and upgrades to Anthology products
- Providing excellent customer management, including excellent communications, responsive follow-through, and advocacy for customer issues within internal departments
- Analyzing trends associated with the assigned customer base and reporting potential areas of risk or reward to Product Support Management. Success criteria are highly focused on the customer satisfaction level
- Prioritizing numerous issues of varying severity and effectively managing the resolution of all issues within accepted service levels. This includes ownership of the data entered into the CRM system and appropriately updating both customer and appropriate Anthology employees on the status of all issues on a timely basis
- Collaborating extensively with peers, Anthology Account Managers, and members of the escalation team including Product Support Engineers, Cloud Teams and Developers to resolve customer issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our customers
- Drafting and reviewing Knowledge Base articles for Known Issues as well as for frequently recurring issues
Required Skills & Qualifications:
- Exceptional listening, writing, and oral communication skills
- 0-2 years of experience in a client-facing enterprise product support environment with excellent analytical, problem-solving, and client-handling skills
- Experience in a self-directed work environment
- Demonstrated ability to research and resolve problems using a variety of resources and tools
- Strong knowledge of system and database administration principles
- Knowledge of PostgreSQL and MS SQL Server Database including troubleshooting, configuration, maintenance, and tuning
- Understanding of Internet application technologies including HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server configurations, Internet application architectures based upon Java technology and Internet security
- Light experience with multiple computer operating systems like UNIX/Linux and Windows
- Light experience configuring multi-node environments that run enterprise-level applications
- Knowledge of Struts, Tomcat, and WebLogic
- Fluency in written and spoken English
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