IT Help Desk Support Specialist Job Openings in Gurgaon 2025!!!
AML Rightsource announced job vacancy for the post of IT Help Desk Support Specialist.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | AML Rightsource |
| Required Qualifications | Graduate |
| Skills | Windows 10/11, MacOS, and the Microsoft 365 suite |
| Category | Support |
| Work Type | Onsite |
The Global IT Service Desk Specialist serves as the initial point of contact for technical support for all company employees globally. The primary focus is to provide remote 1st level IT support, handling basic technical requests, troubleshooting, and managing incidents via an IT Service Management (ITSM) system. This includes tasks like password resets, account unlocks and resolving hardware and software related issues. The role also involves documenting and escalating more complex issues to regional support or specialized teams as necessary. Additionally, this position supports IT equipment management and ensures that IT processes and guidelines are followed. The ideal candidate will have excellent communication and problem-solving skills, experience with IT service desk tools, and a strong customer service mindset, with the ability to handle requests efficiently across multiple time zones.
Θ Positions: IT Help Desk Support Specialist
Θ Job Location: Gurgaon
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: R-101126
Roles and Responsibilities:
- Serve as the first point of contact for all IT support requests globally, addressing issues through remote assistance.
- Identify, classify, and catalog requests by symptoms and resolutions, escalating to regional support or specialized teams (e.g., Information Security, Compliance, or System Administration) as necessary.
- Utilize ITSM tools (e.g., Jira Service Management) to log, document, and track issues/requests, ensuring accurate record-keeping.
- Follow-up on ticket requests and monitor their status to ensure timely resolution according to defined Service Level Agreements (SLAs).
- Adhere to IT guidelines and standard operating procedures, ensuring compliance with internal policies and regulatory requirements.
- Contribute to the creation and optimization of IT processes, identifying opportunities for improvement and efficiency.
- Maintain internal documentation, updating it regularly to reflect current procedures and workflows.
- Collect and record reliability data for IT services, providing insights into service performance and trends.
Required Skills & Qualifications:
- Fluency in English (written and spoken) with excellent communication skills.
- Strong knowledge of Windows 10/11, MacOS, and the Microsoft 365 suite (e.g., Exchange, SharePoint, Teams).
- Hands-on experience with IT Service Management (ITSM) tools, such as Jira Service Management, ServiceNow, or similar platforms.
- Proven experience providing remote IT support across different time zones.
- Excellent customer service and problem-solving skills with the ability to diagnose and resolve technical issues quickly and efficiently.
- Ability to manage multiple service desk tickets simultaneously in a fast-paced environment.
- Willingness to work flexible hours to support global IT operations.
Preferred Qualifications:
- Experience in a global or multi-regional IT support environment.
- Familiarity with ITIL best practices for incident, problem, and service request management.
- Awareness of data privacy and security compliance in IT operations.
- Experience with Atlassian products (Jira Service Management).
- Experience with Windows 10/11 and MacOS.
Key Competencies:
- Customer Focus: Ability to provide user-centric support that meets business needs globally.
- Collaboration: Team-oriented with the ability to work across different IT teams and regions.
- Proactivity: Forward-thinking and able to identify opportunities for improving IT support processes.
- Time Management: Capable of prioritizing tasks effectively in a fast-paced environment.
- Technical Aptitude: Quick learner with an ability to adapt to evolving IT tools and systems.
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
DISCLAIMER: The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
