Customer Service Analyst Job Openings in Gurgaon 2025!!!
American Express announced job vacancy for the post of Customer Service Analyst under ongoing Customer Service Analyst jobs in Gurgaon. The place of posting will be at Gurgaon (Hybrid). Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | American Express |
| Required Qualifications | Graduate |
| Skills | Strong organizational skills |
| Category | Customer Service |
| Work Type | Hybrid |
At American Express, their culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back their customers, communities, and colleagues in a customer support analyst role. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help them define the future of American Express.
Job Details
Θ Positions: Customer Service Analyst
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 38256194
Roles and Responsibilities:
- Ensuring that metrics such as Quality, Compliance & Productivity are met
- Adherence to schedule (attendance, start/finish time, breaks)
- Take ownership of the email/issue and resolve to customer’s expectations to deepen relationship and achieve highest level of customer satisfaction in this corporate customer service position
- Understand, determine and anticipate customer needs and present solutions as appropriate
- Ensure all actions and requests are attended to within the service level agreements
- Escalate unresolved issues to senior representative or team leader
- Maintain a positive and effective work environment
- Observe privacy act at all times when dealing with customers.
- Actively uphold the blue box values by not engaging in acts that do not support our corporate objectives to improve all areas of the service profit chain.
- Support changes that will be implemented out of business needs, adjustments to company policies, process
- Liaise with other AmEx business units and develop relationship networking for the long-term benefit of the client
- Actively uphold the blue box values.
- Should be self-driven and highly motivated
- Candidate must see work with primary sense of servicing our customers with first interaction resolution
- Should have niche communication skills both Oral and written
- Understand Amex values and business ethics
- Experience of Customer Service, Corporate Services and client management is preferred
Required Skills & Qualifications:
- Graduate in any stream from renowned University
- Strong organizational skills and ability to work as part of a team to achieve goals
- Proven experience with negotiating/problem solving
- Ability to work within a busy and demanding team environment
- Commitment to the highest level of customer service
- Analytical and problem-solving skills
- Ability to identify and act on issues which may impact this corporate client
- Ability to manage own priorities
Preferred Qualifications:
- Strong knowledge of PC based software including MSOffice and Outlook
How to Apply
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates applying for American Express customer service analyst hiring. All the recruitment details are sourced directly from the official website and pages of the respective company. Latest MNC Jobs do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Latest MNC Jobs do not charge any fees for sharing job information. Latest MNC Jobs strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
