Customer Service Analyst Job Openings in Gurgaon 2025!!!
American Express announced job vacancy for the post of Customer Service Analyst.The place of posting will be at Gurgaon (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | American Express |
| Required Qualifications | Graduate |
| Skills | Communication & Strong analytical skills |
| Category | Operations |
| Work Type | Hybrid |
At American Express, their culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back their customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help them define the future of American Express.
Θ Positions: Customer Service Analyst
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 25014508
Roles and Responsibilities:
- Respond to all customer queries in a timely and comprehensive manner keeping Customer first ethos
- Deliver to the Colleagues, Customer and Shareholder metrics as per goals
- Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is always given
- Ensure adherence to quality and compliance guidelines
- Support any new initiatives in the directorate
- Balance customer interests with the interests of American Express
- Communicate effectively, oral and written to identify and document necessary information
Required Skills & Qualifications:
- Any Graduate, with minimum 2-3 Years of experience in back-end Operations
- Strong analytical skills with attention to detail
- Excellent verbal and written communication skills
- Strong problem-solving abilities and a customer-focused mindset
- Ability to work independently and as part of a team
- The American Express competencies that are relevant for this role
- Works well in teams and co-operates across departments
Preferred Qualifications
- Must be a team player, flexible, adaptable, and dependable; good interpersonal skills are required
- Excellent customer service skills are a must, including superior written and verbal communications skills
- Proficient with Microsoft Excel and Word
- Good Presentation skills
Benefits:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
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