Customer Service Analyst Job Openings in Gurgaon (Hybrid) 2025!!!
American Express has announced a new job opening for the position of Customer Service Analyst (T3-I). The posting location will be Gurgaon (Hybrid Mode). Candidates who have completed Graduate / Engineering / Post Graduate degrees with Fresher or Experience backgrounds are eligible to apply. This is an excellent opportunity for individuals looking to build a high-paying career in customer relationship management with one of the world’s leading financial service companies. Below are the full details about qualifications, job description, and responsibilities.
Company Details
| Name of the Company | American Express |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Strong interpersonal, communication and listening skills |
| Category | Customer Support |
| Work Type | Hybrid |
About the Role
Join American Express, a global leader in financial services, as a Customer Service Analyst, where you’ll play a key role in delivering exceptional service to merchants and clients across regions. This position requires analytical skills, strong communication, and the ability to provide customer experience excellence in financial services while ensuring compliance with internal and external regulations.
Position Details
Θ Positions: Customer Service Analyst
Θ Job Location: Gurgaon (Hybrid)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 25020381
Roles and Responsibilities
- Support merchant business operations for the EMEA market.
- Conduct KYC (Know Your Customer) and AML (Anti-Money Laundering) checks as per company compliance guidelines.
- Ensure seamless onboarding and management of merchant accounts according to CHC standards.
- Provide top-tier merchant support by resolving financial queries, maintenance issues, and account discrepancies.
- Perform detailed analysis and due diligence, including outreach to merchants for suspense accounts.
- Collaborate effectively with internal teams such as Client Managers, Acquisition Teams, and third-party affiliates.
- Maintain customer service quality and achieve performance metrics such as Occupancy, UPH (Units Per Hour), and overall satisfaction.
Required Skills & Qualifications
- Graduate / Post Graduate in any discipline.
- Strong interpersonal, communication, and listening skills.
- Proficiency in MS Office tools, especially Excel and PowerPoint.
- Excellent analytical and problem-solving abilities with attention to detail.
- High levels of personal accountability, adaptability, and teamwork.
- Understanding of merchant business operations or U.S. tax processes preferred.
- Ability to multitask efficiently in a fast-paced and high-pressure environment.
Preferred Skills
- Knowledge of customer relationship analytics and CRM tools.
- Exposure to global customer service standards and performance-driven environments.
- Capability to work collaboratively across multiple departments.
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DISCLAIMER: The information shared in this post is meant solely for informational purposes for students, freshers, and experienced candidates. All job details are sourced directly from the official American Express website or verified company portals. Latest MNC Jobs does not guarantee placement and does not charge any fee for job-related updates. All recruitment procedures will strictly follow the company’s HR policies and official hiring process. Candidates are strongly advised not to make any payments for any job opportunities.
