Operations Associate Job Openings in Pune 2026!!!
Allstate announced job vacancy for the post of Operations Associate.The place of posting will be at Pune. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Allstate |
| Required Qualifications | Graduate / Engineering / Post Graduate |
| Skills | Consumer Protection, Customer Data Management, etc.., |
| Category | Operations |
| Work Type | Onsite |
Communicating with the customer/Adjuster to understand their requirement and meeting their needs, serves the customer with empathy; and follows up to ensure that customer needs have been met Managing, researching on Auto claims, working with highly complex customer/Adjuster communications, concerns, conflicts & issues.
Job Details
Θ Positions: Operations Associate
Θ Job Location: Pune
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R26377
Roles and Responsibilities:
- Communicates empathetically and timely with customers and helps them through their claim process in a fast, fair and easy manner.
- Will be reviewing claims, and doing follow up through calling (Outbound and Inbound calls)
- Retrieving Claim related documents, obtain additional information (if missing)
- Completing all necessary forms, and routes them to the appropriate parties
- Updating the claim information and handling the task
- If offered the role, you will go through training. You will receive ongoing support, mentoring and coaching as you develop in your career
- Must demonstrate basic telecommunications and provide an advanced knowledge of products and functionality
- Responsible to interpret a variety of policies, rules, and regulations and performs a full range of customer service duties, answers customer questions, research, resolve and respond to requests
- Answer complex customer inquiries and respond to a high volume of complex internal and external customer inquiries in a professional manner
Required Skills & Qualifications:
- High School Diploma or GED (Preferred)
- 0-2 years experience (Preferred)
- Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management
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