Remote Technical Support Specialist Job Openings 2025!!!
Aircall has announced a vacancy for the role of Technical Support Specialist – Work from Home. This is a remote job opportunity in India that allows candidates to work from anywhere. Applicants with Graduate / Engineering / Post Graduate degrees, whether freshers or experienced professionals, are eligible to apply. Find complete details about the role, skills, and responsibilities below.
Company Details
| Name of the Company | Aircall |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Basic understanding of telephony routing |
| Category | Support |
| Work Type | Remote (Work from Home) |
Job Overview
As a Remote Technical Support Specialist, you will be part of a global team serving Aircall’s customers across multiple time zones. This role involves troubleshooting, problem-solving, and ensuring seamless telephony services for clients. Working in remote IT support jobs in India with Aircall gives candidates the chance to collaborate with international teams in engineering, product development, and customer success while providing high-quality technical solutions.
Position Details
Θ Positions: Technical Support Specialist
Θ Job Location: Remote (WFH)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 10006
Roles and Responsibilities
- Respond to escalated technical and functional cases, ensuring quick resolutions.
- Troubleshoot complex issues across operating systems, telephony routing, integrations, and CRM tools.
- Train frontline support teams on escalations and assist in creating detailed documentation.
- Collaborate with developers and product managers to address and resolve technical problems.
- Monitor support metrics, identify recurring trends, and recommend improvements.
- Take ownership of systemic issues and suggest product enhancements.
- Ensure customer satisfaction by delivering high-quality remote technical support.
Required Skills & Qualifications
- Strong communication, problem-solving, and technical writing skills.
- Ability to handle multiple technical cases in a fast-paced remote environment.
- Self-motivated, empathetic, and eager to learn.
- Aptitude to support new features and technologies independently.
Hard Skills:
- Basic knowledge of telephony routing (IVR, ACD, DTMF).
- Familiarity with the OSI model, APIs, and browser troubleshooting.
- Experience with ticketing systems like Zendesk or JIRA.
- Knowledge of CRM tools (Salesforce, HubSpot, Zoho).
- Comfort with SQL, XML, CSV, and logging/reporting tools (DataDog, Looker).
Preferred Experience:
- Prior experience in SaaS or telecom technical support roles.
- Experience in remote technical support jobs or hybrid environments.
- Strong analytical and decision-making skills.
- Ability to simplify complex technical concepts for non-technical users.
How to Apply
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