Airbnb Recruitment Drive; Hiring Customer Support – Apply Now

Customer Support Specialist Job Openings in Gurgaon 2025!!!

Airbnb announced job vacancy for the post of Customer Support Specialist.The place of posting will be at Gurgaon.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

As a member of the Airbnb Customer Support team, you’ll play a vital role as a Resolution Specialist within the volume tiers. Resolution Specialists serve as their initial point of contact, addressing community inquiries and concerns. Their community relies on them for: Accessible support that’s easy to find, Faster resolution, preferably first time , A team that’s there for them in times of urgent need & Support that’s built around them

Θ Positions: Customer Support Specialist

Θ Job Location: Gurgaon

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 7182697

Roles and Responsibilities:

• Provide courteous and efficient service to the worldwide Airbnb community
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound and outbound phone calls, emails, messages, including any urgent situations
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Utilize available resources to research and troubleshoot problems effectively
• Investigate from the existing knowledge resources to provide resolution
• Mediate situations between users with empathy and fairness
• Monitor and control numerous concurrent tasks in tandem
• Be ambassadors embodying knowledge, empathy, and accountability
• Proactively strive to meet targets and goals independently
• Inbound and outbound calling process, messages and email support
• Resolving customer queries in a timely manner
• 24×7 shifts with rotational week offs, primarily supporting North America time zones
• Navigate competing priorities in all kinds of environment

Required Skills & Qualifications:

• Graduate with minimum 2 years of international voice process experience in a contact center/BPO
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
• Ability to manage sensitive customer information
• Knowledge of functional key performance metrics related to customer experience
• Proven language ability in English with excellent comprehension, grammar, vocabulary and spelling

Other requirements:

• Internet: Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.
• Workspace: Quiet, private area free from interruptions; no shared/public spaces allowed.
• Excellent English reading, comprehension, and writing skills
• Excellent active listening skills with the ability to understand verbal nuances
• Must be able to pass multiple language assessments in English
• Furniture & equipment:
  • Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.
  • Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.

Approved locations:

• Hiring/Training and Nesting in the Airbnb Office; satisfactory performance is required for work from home post the initial training and nesting period.
• Work from designated home office setups in Delhi/Gurgaon only

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