Acquia empowers the world’s most ambitious brands to create digital customer experiences that matter. With open source Drupal at its core, the Acquia Digital Experience Platform (DXP) enables marketers, developers, and IT operations teams at thousands of global organizations to rapidly compose and deploy digital products and services that engage customers, enhance conversions, and help businesses stand out.
Headquartered in the U.S., Acquia is a Great Place to Work-CertifiedTM company in India, is listed as one of the world’s top software companies by The Software Report, and is positioned as a market leader by the analyst community. We are Acquia. We are building for the future and they want you to be a part of it!
Name of the Organization: Acquia
Requisition ID: 6313040
Positions: DXP Support Engineer (DRUPAL, PHP)
Location: Remote (Work from Home)
Salary: As per company Norms
Required Qualifications:
- EDUCATION: Bachelor’s degree preferred, ideally in Computer Science, Information Technology or Systems, or a related field
- EXPERIENCE: Minimum of 3 years in a technical support organization or similar
- Exposure to SaaS products, cloud technologies, and technical troubleshooting is a plus
- TECHNICAL SKILLS: Clear understanding of the LAMP stack and comfortable using the command line / bash
- Experience in site development, PHP development, and/or demonstrable Drupal 7/10 skills is a plus
- COMMUNICATION SKILLS: Strong ability to convey information clearly, both written and verbal, to a variety of audiences, ie. technical and non-technical customers
- INTERPERSONAL SKILLS: Ability and desire to form strong relationships with customers, teammates, and coworkers across departments and functions
- PROBLEM SOLVING: Strong analytical and problem-solving skills, with a customer-centric approach
- TOOLS: Familiarity with support ticketing systems, CRM software, and other relevant tools
Responsibilities:
- Assisting customers by addressing and resolving their data and/or product interface challenges
- Using your problem-solving, critical thinking, and multitasking skills to provide a world-class support experience
- Creating and updating team Knowledge-Base articles, Troubleshooting Guides, FAQ’s, and other support-related collateral
- Maintaining a detailed understanding of our product architecture, technical components, and application functionality
- Developing leadership skills through your curiosity, ownership of issues, mentoring, and courage to challenge the status quo
