Accenture Recruitment Drive; Hiring Cloud Tech Support Associate – Apply Now

Cloud Tech Support Associate Job Openings in Bangalore 2025!!!

Accenture announced job vacancy for the post of Cloud Tech Support Associate.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. They work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Represent individuals who interpret, analyze and translate client requirements into cost-effective, reliable, predictable and deliverable solutions, tied to standard Technology offerings.

Θ Positions: Software / Application / Cloud Tech Support Associate

Θ Job Location: Bangalore

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: AIOC-S01597742

Roles and Responsibilities:

This role is responsible for ensuring that Business Process Outsourcing (BPO) teams have the necessary technology skills, tools, and processes to effectively perform their tasks and achieve business goals. This includes identifying technology enablement needs, developing and delivering training programs, providing technical support, and implementing new technologies to improve efficiency and effectiveness.

• Technology Needs Assessment: Identify technology gaps and opportunities within BPO processes. Collaborate with BPO teams and stakeholders to understand their technology needs and challenges. Conduct regular technology audits and assessments to identify areas for improvement.
• Technology Enablement Planning and Implementation: Develop and implement technology enablement plans and strategies to address identified needs. Design and deliver training programs to equip BPO teams with the necessary technology skills. Provide technical support and guidance to BPO teams on the use of new technologies. Identify and implement new technologies to improve BPO processes and efficiency.
• Process Automation and Optimization: Identify opportunities for automating repetitive tasks and processes. Work with technology and transformation teams to implement solutions for process automation. Monitor and optimize BPO processes to ensure efficiency and effectiveness. Data Analytics and Reporting: Support the use of data analytics tools and techniques within BPO processes. Develop and implement data reporting and dashboards to track key performance indicators (KPIs). Analyze data to identify trends and opportunities for improvement.
• Collaboration and Communication: Collaborate with BPO teams, IT departments, and other stakeholders to ensure effective technology enablement. Communicate technology updates and best practices to BPO teams. Maintain clear and consistent communication with all stakeholders.
• Continuous Improvement: Stay up-to-date with the latest technology trends and best practices. Continuously seek ways to improve technology enablement programs and processes. Propose and implement improvements based on feedback and data analysis.

Required Skills & Qualifications:

• Any Graduation
• Years of Experience: 1 to 3 years

Technical Skills:

• Strong understanding of technology trends and best practices.
• Has a understanding of process automation tools and techniques.
• Experience working on various cloud technologies and platforms like Salesforce, SAP, ServiceNow and other ERPs/CRMs Experience with data analytics tools and techniques.
• Soft Skills: Excellent communication, interpersonal, and presentation skills.
• Strong problem-solving and analytical skills. Ability to work independently and as part of a team.
• Ability to manage multiple tasks and priorities.
• Strong organizational and time management skills.
• Ability to establish strong client relationship
• Ability to manage multiple stakeholders
• Adaptable and flexible
• Collaboration and interpersonal skills
• Problem-solving skills

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