Cyient Recruitment Drive; Hiring Network Operations – Apply Now

Network Operations Service Desk and Fault Management Job Openings in Hyderabad 2025!!!

Cyient announced job vacancy for the post of Network Operations Service Desk and Fault Management.The place of posting will be at Hyderabad. Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

They’re looking for a skilled Network Operations Service Desk and Fault Management with up to 2 years of experience: Responsible for Service Desk and Fault Management on Telecommunications Networks, Understand, revise and prepare operational processes to assure the correct service appliance and improvement, Control all project metrics and SLAs and promote a proactive resolution of potential issues, Ensuring proper fault handling and review, collecting metrics and driving/monitoring correction policy, Major contribution to project/program management, Advanced business understanding, being capable of driving fault management reporting, meetings, prediction models and escalations & High level of Soft skills (communication, Problem-Solving, Interpersonal skills)

Θ Positions: Network Operations Service Desk and Fault Management

Θ Job Location: Hyderabad

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 2025080812011636

Roles and Responsibilities:

• Support and Manage Cyient’s Operations Team
• Working closely with Incident Manager and Change Manager to ensure proper cross release management, prioritization and coordination, shall be responsible for Fault Management activities
• Follow-up and reporting of fault situations
• Prepare documentation and reporting for executive team on a weekly, monthly and quarterly basis.
• Prepare faults review documents and attend review meetings (lessons learnt).
• Specification, process definition, implementation, execution and analysis of faults

Required Skills & Qualifications:

• Flexibility and availability to support timetable adjustments, including out-of-hours, weekends and bank holidays by service demand and when previously agreed
• Master’s or Bachelor’s degree in Engineering, Telecommunications, Information Technology or Computer Science is a plus
• Strong drive & ability to coordinate work for project team members
• Strong customer focus, result and quality oriented
• Good interpersonal and teamwork skills
• Leadership skills
• Beyond the standard approach to solving problems
• Can-do spirit
• Responsible and committed
• Initiative, creative, flexible and analytical
• Ability to communicate and co-operate with other people in various situations
• Domain knowledge of cellular and broadband access technologies (GSM, UMTS, LTE, IP)
• Ideally having extensive experience of ITIL Process
• More than 2 years of experience in project leadership and management

Preferred:

• Vendor training certifications (e.g., Ericsson, ZTE, Nokia, Huawei)
• Experience with other Mobile Operators networks in Operations and Support across Europe and/or US
• Fluent in English
• Team spirit, capacity to adapt to new projects and demands
• Good networking skills in international environments and ability to work with different cultures

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