Trainee, Global IT Technical Support Job Openings in Pune 2025!!!
Konecranes announced job vacancy for the post of Trainee, Global IT Technical Support.The place of posting will be at Pune (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Konecranes |
| Required Qualifications | Graduate |
| Position Type | Entry Level |
| Category | IT |
| Work Type | Hybrid |
Konecranes IT is an integrated part of Konecranes operations globally. Their mission is to drive and support the process harmonization with optimal IT solutions and at the same time reduce the fragmentation of IT systems. They are executing 6 strategic business IT projects and delivering IT services in approx. 50 countries and for more than 11000 employees. Their main target is to keep business up today & every day. Their global team is working in 20 countries and covers all geographical regions. They are looking for IT Trainee to join their Global IT Technical Support team in Pune SP Infocity office.
Θ Positions: Trainee, Global IT Technical Support
Θ Job Location: Pune (Hybrid)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 60026925
Roles and Responsibilities:
- Manage all IT requests which are logged in IT-Ticketing tool. This includes classification, taking approvals, assigning to L2/L3 support, follow up with them until closure.
- Assessing the severity, impact and risk of incidents and escalating to the L2/L3 teams, whenever required.
- Adopt IT processes and policies during day-to-day support.
- Handling IT project activities assigned to you.
- Identify and communicate the problem areas based on the incoming incidents.
- Assistance during User Acceptance Test
- Awareness of ISO 14001 and 45001 standards
Required Skills & Qualifications:
- 0 – 1 years of experience in Windows environment
- Good knowledge of OS, Network and Applications
- Familiarity with iOS, Android, Windows and other mobile operating systems
- Knowledge on SCCM is preferred
- Bachelor’s degree in computer/IT field
General skills
- Positive & customer service-minded attitude
- Good presentation and interpersonal skills
- Ability to learn and share knowledge with other team members
- Be a good communicator and good listener within the team
- ITIL knowledge is preferred
- Ability to coordinate with multiple teams
- Willing to work in 24×7 shift environment
Benefits:
- Insight into the Global IT Service Delivery
- Training in supporting the latest IT technologies in software & hardware domain
- Work life balance
- Innovative and dynamic working environment
- The support of an enthusiastic IT Service Delivery Team
- Opportunity to work in a leading crane building company with leading technology
- Competitive Salary
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