IT Support Analyst I Job Openings in Hyderabad 2025!!!
Appen announced job vacancy for the post of IT Support Analyst I.The place of posting will be at Hyderabad.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Appen |
| Required Qualifications | Graduate |
| Skills | Active Directory/Entra/Google Workspace, LAN, WAN, etc.., |
| Category | Engineering – Information Technology |
| Work Type | Onsite |
Appen is a leader in AI enablement for critical tasks such as model improvement, supervision, and evaluation. To do this they leverage their global crowd of over one million skilled contractors, speaking over 180 languages and dialects, representing 130 countries. In addition, they utilize the industry’s most advanced AI-assisted data annotation platform to collect and label various types of data like images, text, speech, audio, and video.
Their data is crucial for building and continuously improving the world’s most innovative artificial intelligence systems and Appen is already trusted by the world’s largest technology companies. Now with the explosion of interest in generative AI, Appen is helping leaders in automotive, financial services, retail, healthcare, and governments the confidence to deploy world-class AI products.
Θ Positions: IT Support Analyst I
Θ Job Location: Hyderabad
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID:
Roles and Responsibilities:
- Troubleshooting: Perform basic troubleshooting of hardware, software, and network issues either onsite or remote to ensure smooth and efficient IT operations.
- Customer Service: Provide excellent customer service to corporate users, addressing their IT concerns promptly and professionally.
- Incident Management: Create and manage incident tickets, ensuring they are handled in compliance with Service Level Agreements (SLAs).
- Installations: Assist with routine hardware and software installations, ensuring proper setup and functionality.
- Procedural Adherence: Follow established procedures and guidelines, updating team documentation as needed to maintain accuracy and consistency.
- Collaboration: Work closely with senior team members to resolve issues, sharing knowledge and expertise to improve overall team performance.
Required Skills:
- Communication Skills: Good verbal and written communication skills, capable of explaining technical concepts to non-technical users.
- Technical Knowledge: Basic knowledge of computer hardware, software, and operating systems, including current versions of ChromeOS, Windows and MacOS. Familiarity with mobile operating systems like iOS and Android is desirable.
- Analytical Skills: Strong analytical and critical thinking abilities to diagnose and solve technical problems effectively.
- Learning Agility: Quick to grasp new concepts and technologies, showing an aptitude for continuous learning and skill development.
- Teamwork: Strong teamwork skills, actively collaborating and supporting colleagues to achieve shared goals.
Qualifications and Experience
- Education: Bachelor’s degree in a relevant field or equivalent experience.
- Professional Experience: At least 1 year of experience in an IT support role is desirable.
Technical Skills:
- Familiarity with Active Directory/Entra/Google Workspace for user, group, and device management.
- Basic understanding of LAN (Local Area Network) and WAN (Wide Area Network) networking principles.
- General knowledge of Microsoft 365 applications.
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