IT Support Analyst Job Openings in Hyderabad & Bangalore 2025!!!
Epicor announced job vacancy for the post of IT Support Analyst.The place of posting will be at Hyderabad & Bangalore (Hybrid).Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Epicor |
| Required Qualifications | Graduate |
| Skills | Excellent written and oral communication, Detail oriented, Problem solving and ability to meet deadlines |
| Category | Support |
| Work Type | Hybrid |
They’re truly a team. Working in close partnership, they bring wide-ranging talents together in powerful collaborations. They think innovatively, share their knowledge generously, and constantly learn from their colleagues. They’re proud of the success They achieve every day, but they never stop challenging themselves and encouraging each other. Together, they go further and imagine an even brighter future.
Whatever your career journey, they’ll help you find the right path. Through their training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is their success. And that success really matters, because they’re the essential partners to the world’s most essential businesses – the hardworking companies who make, move, and sell the things the world needs.
Θ Positions: IT Support Analyst
Θ Job Location: Hyderabad & Bangalore (Hybrid)
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: JR102719
Roles and Responsibilities:
- Perform analysis, diagnosis, and resolution of complex computer problems, and provide best-in-class customer support for end-users.
- Recommend and implement corrective solutions for end-users in person, and remote support for off-site users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end user and computer hardware and peripheral devices.
- Communicate and multi-task across departments and technologies, while maintaining an appropriate level of professionalism and aligned goals.
- Utilize corporate ticketing system to document and track incidents, requests, user interactions, and detailed hardware/software asset management.
- Support Microsoft and Apple operating systems and related software; and Epicor proprietary software as needed.
- Assist in evaluations of hardware or software when required.
- Fulfills and reviews departmental KPIs.
- Creates technical documentation for internal team and external users.
- Manage and support Intune, Autopilot, Endpoint patching, Vulnerability management, MAC support, JAMF, Apple Business Manager, Active Directory, and Office 365 environments.
- Administer and maintain virtualization technologies including VMware and Hyper-V; perform backups/restorations; and provide support for server hardware infrastructure.
Required Skills & Qualifications:
- Ability to work as part of a team.
- Ability to identify and seek needed information/research skills.
- Excellent written and oral communication skills. Detail oriented.
- Problem solving skills and ability to meet deadlines.
What Could Set You Apart:
- 2+ years applicable experience and demonstrated knowledge
- Exposure in the technical skillsets mentioned
- Bachelor’s degree in Computer Science, Information Technology, or a related technical field
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