Officer – Chat Operations Job Openings in Pune 2025!!!
Citi announced job vacancy for the post of Officer – Chat Operations.The place of posting will be at Pune.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Citi |
| Required Qualifications | Graduate |
| Skills | Communication, MS Office Applications, etc.., |
| Category | Operations |
| Work Type | Onsite |
This is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations – Core Team.
Θ Positions: Officer – Chat Operations
Θ Job Location: Pune
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 25876802
Roles and Responsibilities:
- Utilizes Chat platform to respond to service inquiries from customers and provide a comprehensive resolution to the complaints/queries
- Follow-up on all customer requests via chat and email
- Maintains detailed knowledge of product and service offerings to customers
- Analyzes risk areas and identify solutions to meet customer’s needs
- Ensuring Information security for sensitive data
- Helps to teach our customer how to self-service through our internet website
- Balancing NPS and ensuring a positive customer experience while managing/minimizing operating losses
- Accurate reporting of MIS/Timekeeping
- Undertake other assignments/projects as given by the Team Lead/Manager
- Apply professional attitude and image for all internal and external customers
- Liaising with various departments and also do account level system maintenances while resolving customer queries/complaints
Required Skills & Qualifications:
- Overall 0 – 3 years of relevant experience
- Sound presentation and analytical skills
- Strong problem solving skills and detail-oriented
- Graduate in any stream, masters degree is not a mandate
Preferences:
- Must possess excellent PC and keyboarding skills (30 WPM – typing speed; 90% accuracy)
- Must possess good verbal and written communication skills to include proficiency with grammar, spelling and punctuation
- Must possess good analytical skills
- Courteous with strong customer service orientation
- Dependable with proficient attention to detail
- Persuasiveness and a willingness to resolve customer queries
- Prior experience working in a customer service/customer support space for international market is highly preferred.
- Prior experience in email/chat process highly preferred
- Experience working in a retail banking space is highly preferred.
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