Associate Cloud Support Specialist Job Openings in Bangalore 2025!!!
Opentext announced job vacancy for the post of Associate Cloud Support Specialist.The place of posting will be at Bangalore.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Opentext |
| Required Qualifications | Graduate |
| Skills | Linux / Unix (AIX) / DB / MySQL / SQL / Oracle / Networking / Windows Server |
| Category | Customer Success & Support |
| Work Type | Onsite |
Associate Cloud Support Specialists are responsible for delivering highest quality support on OpenText products, addressing the customer’s concerns not just at a technical level but also from a customer service perspective. Their Associate Cloud Support Specialist position offers you an opportunity to learn exciting technologies and exercise critical and creative thinking as you’ll work on unique customer issues to provide resolutions.
Θ Positions: Associate Cloud Support Specialist
Θ Job Location: Bangalore
Θ Salary: As Per Company Norms
Θ Job Type: Full Time
Θ Requisition ID: 46873
Roles and Responsibilities:
- Represent OpenText acting as first point of contact for all support inquiries/alerts
- Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
- Collaborate with various stakeholders to act as a trusted customer advocate.
Required Skills & Qualifications:
- 0 – 1 years of prior experience working on relevant technologies
- Linux/Unix (AIX)
- DB/MySQL/SQL/Oracle
- Networking
- Windows Server
- Focused on scoping problems and strong troubleshooting ability
- University/College degree within a related discipline
- Willingness to work in shifts including weekends.
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