Sutherland Recruitment Drive; Hiring Associate Help Desk – Apply Now

Associate Help Desk Job Openings in Bangalore, Mumbai, Hyderabad, Cochin, Chennai or Bhopal 2025!!!

Sutherland announced job vacancy for the post of Role.The place of posting will be at Mumbai, Hyderabad, Bangalore, Cochin, Chennai or Bhopal.Candidates who have completed Graduate / Engineering / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows

Consultant is responsible for delivering outstanding customer experience via calls, email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.

Θ Positions: Associate Help Desk – Freshers

Θ Job Location: Bangalore, Mumbai, Hyderabad, Cochin, Chennai or Bhopal

Θ Salary: As Per Company Norms

Θ Job Type: Full Time

Θ Requisition ID: 744000069485945

Roles and Responsibilities:

• Resolving requests/inquiries made by customers via email, chat or Social
• Achieving contact center statistics and SLAs (contractual metrics)
• Adhering to non-disclosure agreement & data security policies
• Completing upskilling & e-courses mandated by each program
• Attending coaching sessions & ensure feedback is implemented
• 100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Required Skills & Qualifications:

• Eligibility Criteria : Any full time UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) – 2025 Passout can apply
• Other Additional Skills required:
• Excellent verbal and written English language skills.
• Good analytical and typing skills.
• Flexibility to work shifts including nights.
• Candidates must reside within a radius of 25 Km of our office

Additional Information:

• Working Location: Mumbai, Hyderabad, Cochin, Chennai or Bhopal.
• Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
• Perks: Cab facilities available (within 25 Kms of office location).

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