Technical Customer Support II Job Openings in Pune 2025!!!
Zebra Technologies announced job vacancy for the post of Technical Customer Support II.The place of posting will be at Pune (Hybrid).Candidates who have completed High School / Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Zebra Technologies |
| Required Qualifications | High School / Graduate |
| Skills | Customer service values / orientation, Communications, etc.., |
| Category | Support |
| Work Type | Hybrid |
Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and strong interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues, and escalates complex issues. Understands multiple applications and platforms.
Θ Positions: Technical Customer Support, II
Θ Job Location: Pune (Hybrid)
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: 109051
Responsibilities:
- Communicates varied technical solutions to customers via multiple channels using effective communication, listening and comprehension skills.
- Fully documents customer interactions in real-time; may author content for review.
- Solves problems in a timely manner using full understanding of the product functions and features and customer environment.
- Analyzes and corrects product issues/ malfunctions with intermittent supervision on day-to-day work and general supervision on new assignments.
- Works on a full range of problems of moderate scope that require selection and/or modification of existing procedures and processes,
- Manages multiple tickets related a spectrum of technical problems.
- Collaborates with fellow technicians and supervisor to solve complex problems.
- Demonstrates the ability to articulate technical issues in simple to understand terms to both management and customers.
- Demonstrates leadership qualities.
- Demonstrates strong customer service, communication and problem solving skills.
Required Skills & Qualifications:
- Minimum Education: High School or equivalent vocational qualification / experience
- Minimum Work Experience (years): 1-2 years of experience
- Intermediate level skills in Microsoft business applications including Word, Excel and Outlook
- Customer service values / orientation
- Solid professional work behaviors (attendance, teamwork, time management)
- Strong Communication skills (listening, providing clear and concise information, using proper language and grammar)
- Full knowledge of job related knowledge and procedures
Position Specific Information
- Travel Requirements: Up to 10%
- Able to Telework? Yes – hybrid work approach
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