Process Associate Job Openings in Hyderabad 2025!!!
Genpact announced job vacancy for the post of Process Associate.The place of posting will be at Hyderabad.Candidates who have completed Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Genpact |
| Required Qualifications | Graduate |
| Skills | Consulting |
| Job Posted On | 03.May.2025 |
| Work Type | Onsite |
Inviting applications for the role of Process Associate – Service Desk L1. This role entails providing initial troubleshooting and technical assistance to end-users, ensuring prompt resolution of their technical concerns. They serve as the frontline support for addressing hardware, software, and network-related issues, delivering quality customer service and maintaining accurate documentation.
Θ Positions: Process Associate – Service Desk L1
Θ Job Location: Hyderabad
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: ITO090634
Responsibilities:
- Assist end users through chat sessions, addressing their queries and concerns promptly.
- Update and maintain the log notes in the ticketing tool to provide a comprehensive history of customer interactions.
- Actively resolve tickets by selecting appropriate resolution categories in the ticketing tool.
- Actively troubleshoot hardware, operating system (OS), standard office suite, and browser-related issues.
- Provide hardware support for desktops, laptops, and mobile phones, offering first-level assistance for printers.
- Actively troubleshoot applications and demonstrate foundational proficiency in diagnosing and resolving issues related to mobile devices.
Required Skills & Qualifications:
- Minimum Qualifications: Graduate in any stream
- Utilize soft skills such as active listening, demonstrating empathy, and showing courtesy to enhance customer interactions and support experiences.
- Ability to speak to a non-technical audience about technical problems
- Efficiently multitasks to handle multiple customer inquiries and technical issues simultaneously.
Preferred Qualifications/ Skills:
- Good communication skills
- Demonstrate proficiency in the following technical skills:
- PC/Laptop
- Basic Networking
- Chrome, Edge & Mozilla Firefox
- Operating systems
- MS Office 2016
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