Fraud Analyst Job Openings in Chennai 2025!!!
Barclays announced job vacancy for the post of Fraud Analyst.The place of posting will be at Chennai.Candidates who have completed Graduate / Post Graduate with Fresher / Experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
| Name of the Company | Barclays |
| Required Qualifications | Graduate / Post Graduate |
| Work Type | Onsite |
| Category | Banking Operations |
| Job Posted On | 22.04.2025 |
Put yourself at the heart of the Barclays. A career in banking operations puts you at the very centre of their business strategy. By putting customers at the heart of everything they do, they’re putting their whole business behind their Customer facing teams. As the face of their brand, especially in an increasingly digital world, you’ll play a vital role in their customers’ financial lives. Here, your voice is heard, and you’ll have the support and opportunities to thrive. Embark on a transformative journey as a Fraud Analyst at Barclays, where you’ll play a pivotal role in shaping the future. Join them in their mission to safeguard their business and their customers from financial crime risks.
Θ Positions: Fraud Analyst
Θ Job Location: Chennai
Θ Salary: As per company Norms
Θ Job Type: Full Time
Θ Requisition ID: JR-0000022447
Required Skills & Qualifications:
- Graduation/Post Graduation Mandatory
- Good Communication (Written/Verbal)
- Preferable Fraud Analyst experience
- You may be assessed on key essential skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Job Description:
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Analyst Expectations
- To meet the needs of stakeholders/ customers through operational excellence and customer service
- Perform prescribed activities in a timely manner and to a high standard
- No people leadership roles at this grade.
- Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of team members.
- Identify escalation of policy breaches as required.
- Take responsibility for customer service and operational execution tasks.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Gain and maintain an understanding of own role, how the team integrates to achieve overall objectives, alongside knowledge of the work of other teams within the function.
- Work within well-defined procedures that may involve a variety of work routines.
- Demonstrate an understanding of the procedures.
- Evaluate and select the appropriate alternatives from defined options.
- Make judgements based on the analysis of factual information.
- Build relationships with stakeholders and customers to identify and address their needs, in support of a smooth operating process, handling sensitive issues as required.
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