NTT Data announced job vacancy for the post of MS Engineer – Network. The place of posting will be at Bangalore. Candidates who have completed bachelor’s degree in information technology/computing or equivalent experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | Graduate |
| Skills | Pulse Secure SSL VPN, Palo Alto, and strong planning abilities |
| Category | Technical Engineering |
| Work Type | Onsite |
Join NTT DATA as a Networking Managed Services Engineer (L1) and play a crucial role in maintaining their clients’ IT infrastructure. This entry-level position requires a bachelor’s degree in information technology or equivalent experience. You will monitor client systems, resolve technical incidents, and execute maintenance tasks. Key skills include Pulse Secure SSL VPN, Palo Alto, and strong planning abilities. This role offers a chance to grow in a dynamic environment with a focus on client satisfaction and operational excellence.
Job Details
Θ Positions: MS Engineer – Network (Networking Managed Services Engineer (L1))
Θ Job Location: Bangalore
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NTT1GLOBALR143648
Roles and Responsibilities:
- You’ll monitor client infrastructure and solutions, catching errors before or as soon as they occur. Your role will involve investigating first-line incidents, understanding their root causes, and following approved procedures for request fulfilment. Whether it’s providing telephonic, ITSM ticket or chat support, executing maintenance activities like patching and configuration changes, or ensuring smooth shift handovers for continuous service, your efforts are all about maintaining high standards of service quality.
- You’ll also identify opportunities for optimization, whether it’s reducing common incidents or finding automation possibilities for request fulfilment, incident resolution, and process improvements. Your role may occasionally extend to supporting project work and disaster recovery functions and tests, contributing to our broader goals and ensuring we’re always ahead of the curve.
- Throughout your journey with us, you’ll ensure that incidents and requests are resolved efficiently and comprehensively, escalating when necessary. You’ll also help update existing knowledge or to share valuable insights, ensuring we continuously learn and improve.
Required Skills & Qualifications:
- Basic understanding in technologies such as Pulse Secure SSL VPN, Virtual Juniper, Palo Alto, Fortinet Firewalls, Cisco Nexus switches, ASr and ISr routers, Cisco ACS, ISE, Meraki switches, and common routing protocols like BGP, OSPF, and EIGrP.
- Highly disciplined in handling of tickets on day-to-day basis. Act promptly as per defined Sop’s.
- Try to resolve as many tickets as possible using available Knowledge articles or provided Sop’s.
- Good understanding of using ITSM tools and ITSM processes.
- Strong planning skills, considering possible changes and circumstances.
- A strong work ethic, including the capacity to put in longer hours when necessary.
- Adaptability to changing environments.
- A client-focused approach, creating positive client experiences throughout their journey.
- The aptitude to communicate and work across different cultures and social groups.
- Excellent active listening skills, confirming understanding and seeking relevant information.
- A positive outlook and resilience under pressure.
- A bachelor’s degree in information technology/computing or equivalent experience.
How to Apply
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