NatWest announced job vacancy for the post of Customer Service & Operations Analyst. The place of posting will be at Gurgaon. Candidates who have completed 2025 or 2026 graduates with degree in B.Com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NatWest |
| Required Qualifications | Graduate / Post Graduate |
| Skills | Microsoft Office skills, including PowerPoint, Excel and Word |
| Category | Customer Service & Operations |
| Work Type | Onsite |
| Closing Date | 13th November 2026 |
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency. To be successful in this role, you’ll need to have excellent planning and organisational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
Job Details
Θ Positions: Customer Service & Operations Analyst
Θ Job Location: Gurgaon
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: #R-00286294
Roles and Responsibilities:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day-to-day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Required Skills & Qualifications:
- 2025 or 2026 graduates with degree in B.Com, BA, BBA, Bsc Non-IT, Mass Comm, Journalism
- Fresher’s or candidates with less than 1 year of work experience
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
How to Apply
Apply Link – Click Here
For Regular Updates Join our WhatsApp – Click Here
For Regular Updates Join our Telegram – Click Here
Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Govtjobmart do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Govtjobmart do not charge any fees for sharing job information. Govtjobmart strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
