NTT Data announced job vacancy for the post of Graduate Trainee. The place of posting will be at Bangalore (Hybrid). Candidates who have completed High School Certification or diploma or Bachelor’s Degree with Basic to moderate level years of experience are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | NTT Data |
| Required Qualifications | High School Certification or diploma or Graduate |
| Skills | Good attention to detail and client focused |
| Category | Service Delivery and Client Success |
| Work Type | Hybrid |
Join a company that is pushing the boundaries of what is possible. They are renowned for their technical excellence and leading innovations, and for making a difference to their clients and society. Their workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
The Managed Services Client Service Desk Administrator is an administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.
Job Details
Θ Positions: Graduate Trainee
Θ Job Location: Bangalore (Hybrid)
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: R-151473
Roles and Responsibilities:
- Provides an administrative support service to the Managed Services Client Service Desk team.
- Provides entry level administrative tasks as required by the team.
- Ensure the correct escalation procedure is followed on all critical calls and requests.
- May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.
- Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization.
- Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.
- Performs any other related task as required.
Required Skills & Qualifications:
- High School Certification or diploma or equivalent.
- Basic to moderate level years of experience
- Basic to moderate level experience level in the Technology Industry and Call Centre environment
- Ambitious self-starter with the ability to work under general direction.
- Ability to use sound judgment to escalate an issue to a higher level.
- Displays a methodical in approach to ticket resolution.
- Demonstrates ability to interact with a variety of stakeholders.
- Demonstrates required integrity to ensure excellent client service and retention.
- Good attention to detail and client focused.
- Strong and effective verbal and written communication skills.
- Ability to work in 24X7 shift structure, based on a defined roster as required.
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