Wipro announced job vacancy for the post of Process Associate. The place of posting will be at Kolkata. Candidates who have completed Undergraduate or graduate degree in Business or another eligible discipline with Good English communication and comprehension skills are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Wipro |
| Required Qualifications | Graduate |
| Skills | Claims Processing |
| Category | Operations |
| Work Type | Onsite |
Wipro is hiring Process Associates for its Kolkata location. The role involves handling customer queries, processing transactions, maintaining accurate records, and providing timely support to clients. Candidates should have good communication skills, basic computer knowledge, and the ability to follow established processes. The ideal candidate should be comfortable working in a fast-paced environment and meeting quality and productivity targets.
Job Details
Θ Positions: Process Associate
Θ Job Location: Kolkata
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: 210372-en_US
Roles and Responsibilities:
- Handle customer queries through calls and emails and provide appropriate solutions.
- Understand customer concerns and resolve issues within the defined timelines.
- Process transactions accurately and follow company procedures.
- Maintain proper records of customer interactions, requests, and resolutions.
- Escalate complex issues to the appropriate team when necessary.
- Use internal tools and knowledge resources to resolve customer problems.
- Follow up on pending requests and ensure timely resolution.
- Meet daily productivity, quality, and customer satisfaction targets.
- Work closely with team members to maintain smooth business operations.
- Follow company policies, data security guidelines, and quality standards.
Required Skills & Qualifications:
- Undergraduate or graduate degree in Business or another eligible discipline.
- B.Sc. IT, MBA, and BE candidates are listed as ineligible for this opening.
- Good English communication and comprehension skills.
- Basic computer knowledge and familiarity with keyboard shortcuts.
- Typing speed of 30 WPM with at least 90% accuracy.
- Good analytical and problem-solving abilities.
- Strong attention to detail and accuracy.
- Ability to manage multiple tasks and work within deadlines.
- Good listening skills and a customer-focused approach.
- Willingness to work rotational shifts, including night shifts, as required.
- Mandatory Skill: Claims Processing.
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