Poshmark announced job vacancy for the post of Junior Email Support. The place of posting will be at Remote (Work from Home) – Hiring office in Chennai. Candidates who have completed Bachelor’s Degree in any stream with 0-3 years of equivalent experience in customer service or community support, particularly in e-commerce are eligible to apply. More details about qualifications, job description and roles & responsibilities are as follows
Company Overview
| Name of the Company | Poshmark |
| Required Qualifications | Graduate |
| Skills | Excellent written and verbal English communication skills |
| Category | Scaled Support Team |
| Work Type | Remote |
As a Community Associate, Disputes you are responsible for providing front-line customer support to their growing Community. You will triage and respond to high volumes of time-sensitive customer inquiries–related to orders, their account, and provide detailed product education. Their goal is to maintain a high level of customer satisfaction while assisting with a seamless user experience. Your ability to investigate, resolve issues, and communicate effectively will be critical in maintaining Poshmark’s high standards of customer satisfaction.
Job Details
Θ Positions: Junior Email Support
Θ Job Location: Remote (Work from Home) – Hiring office in Chennai
Θ Salary: As per company standards
Θ Job Type: Full Time
Θ Requisition ID: NA
Roles and Responsibilities:
- Engage with Poshmark users regarding dispute cases via email support
- Investigate all aspects of an order and find resolutions for dispute cases filed by buyers
- Respond to users in a timely, friendly, and professional manner
- Execute decisions to fairly resolve disputes following Poshmark’s return policies
- Communicate with Poshmark users in a friendly, helpful, and patient manner via email
- Gather feedback and suggestions from the Community
- Strive to exceed Volume, First Response Time, Resolution Rate and CES (Customer Effort Score) goals
- Flexibility to work on holidays and occasional overtime, as required.
Required Skills & Qualifications:
- Overnight shift: 7:30pm/9:30pm/11:30pm Sun-Thurs/Tues-Sat/Fri-Tues
- AUS shift: 3:30am IST Sun-Thurs/Tues-Sat/Fri-Tues
- 0-3 years of equivalent experience in customer service or community support, particularly in e-commerce. Customer service via email using Salesforce or previous support experience dealing with US-Based customers preferred; new college graduates are encouraged to apply
- Strong Macbook navigation and typing skills
- Excellent written and verbal English communication skills, with keen attention to detail
- Willing to work on holidays and provide support over weekends, as required
- Problem-solving mindset with the ability to work independently and as part of a team
- Ability to collaborate and interact with managers and peers primarily from the US office headquarters with professionalism
- Enthusiastic about community, customer service, and spreading love and kindness
- Endless patience and a positive attitude with the ability to turn a negative into a positive.
- Competitive by nature; thrives off the success of a team
- Believes that helping users is crucial to the growth and success of the company
- 6-Month Accomplishments:
- Independently handle trained cases with efficiency and accuracy
- Provide resolutions based on guidelines and policies
- Meet daily case goals on a consistent basis
- 12+ Month Accomplishments:
- Navigate assigned Tier cases with ease
- Absorbed tier knowledge without depending on resources
- Meeting and or exceeding all performance metrics
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Disclaimer:
The information provided on this page is intended solely for informational purposes for Students, Freshers & Experience candidates. All the recruitment details are sourced directly from the official website and pages of the respective company. Govtjobmart do not guarantee job placement, and the recruitment process will follow the company’s official rules and Human Resource guidelines. Govtjobmart do not charge any fees for sharing job information. Govtjobmart strongly advise Students, Freshers & Experience candidates not to make any payments for any job opportunities.
